Operations | Monitoring | ITSM | DevOps | Cloud

Last week, we spent some time talking to Gergely Orosz about our thoughts on what happens when an incident is over, and you're looking back on how things went. If you haven't read it already, grab a coffee, get comfortable, and read Gergely's full post Postmortem Best Practices here. But before you do that, here's some bonus material on some of our points.

With the trend towards smaller but more frequent software releases, your binaries and artifacts keep accumulating faster. Our enterprise customers each maintain an average of 20 million unique artifacts, adding 130% more each year. Eventually, a clutter of outdated binaries forms, and fInding the binaries you need becomes unwieldy, difficult, and confusing. Over time, your artifact repository’s performance can suffer from degradation.

The Docker images we provide for both Icinga 2 and Icinga Web 2 already contain quite a number of modules. For example, the Icinga Web 2 image contains all the Web modules developed by us. But one of the main benefits of Icinga is extensibility, so you might want to use more than what is already included. This might be some third-party module or a custom in-house module.

People are more than happy to talk about their successes, but if you ask them about their failures, they can be much more hesitant to share. Failure is a subject that, interestingly enough, is entangled with the emotion of shame. Yet it’s integral to achieving anything novel, and the learnings that come from failure are unparalleled. So, let’s find ways to get more comfortable with failing, and figure out why people fear it.

Successful SaaS companies know that they can't rely on gut feelings alone to make business decisions. Data helps them uncover patterns, trends, opportunities, and potential gaps in their strategy that can give them a competitive advantage. Yet, simply collecting metrics can often give you a lot of data to analyze with little insight into what to do next.

What are the Key Incident Management metrics/ KPI ‘s? How important is it to track Your Team’s Performance? If you are not doing so already the time is right to get your finger on the pulse by better understanding and managing your organizations incident management key metrics. How a company manages IT Incidents matters and most importantly the process has the power to impact sales – recent studies indicate 52% of U.S.

Flux is a CNCF based open source stack of tools. Flux focuses on making it possible to keep Kubernetes clusters and cloud-native applications in sync with external resources and definitions hosted in environments such as GitHub. Implementing tools like FluxCD should enable you to achieve results such as: The results above can bring obvious benefits, and many teams are adopting FluxCD as their tool of choice for GitOps.

The new world of hybrid work requires creative ways to engage with customers and employees no matter where they’re located. To answer that call, we’ve launched the ServiceNow Messaging Service to provide a seamless experience from issue to resolution. Built on integration with the Twilio platform, ServiceNow Messaging Service makes it easy for ServiceNow users to integrate SMS and WhatsApp into digital workflows using the Now Platform.

Small and large businesses alike are looking toward the future and are hoping for the economy to reopen as quickly and smoothly as possible. High vaccination rates will be key. The world’s biggest workflow challenge to convert vaccines into vaccinations has brought employers to the front line to drive the pandemic response effort. With more employers and governments now requiring employee vaccinations as a condition of work or office reentry, employee access to vaccines will become critical.

As the semiconductor chip shortage drags on, allegations and concerns continue to surface about chip stockpiling. The Biden administration continues to face resistance from lawmakers and executives in Taiwan and South Korea, further complicating efforts to resolve bottlenecks in the global chip supply that continues to plague industries from automobiles to consumer electronics.