Operations | Monitoring | ITSM | DevOps | Cloud

These days, I keep encountering inquiries from various customers on the topic of call handling. Due to the current transformation, triggered by the increased use of home offices, it is becoming more and more important to make on-call staff more accessible. Often the already overloaded service desk is used for this purpose. Of course, this leads to a) a deterioration in the quality of the service desk and b) delays between the receipt of the problem and the start of problem resolution.

LogDNA integrates with your PagerDuty instance to help trigger incidents based on log data coming in from your ingestion sources. This allows your teams to quickly understand when there are issues with your application, and where in the logs you can investigate to understand root cause. To help further accelerate your team’s ability to understand the state of your applications, we are introducing the ability to automatically resolve those PagerDuty Incidents directly from LogDNA.

RMM stands for remote management and monitoring. As its name implies, RMM software allows you to monitor, manage and troubleshoot your IT environments without physically having to be there. In addition to full visibility of your network, RMM software also alerts you to any issues so you can quickly respond and maintain uptime.

Communications service providers (CSPs) have been at the forefront of the pandemic, helping customers and entire industries make critical transformations almost overnight. When education, healthcare delivery methods, and supply chains were interrupted, CSPs stepped up and provided digital work environments and automations that became lifelines. Now, CSPs are laying the foundation for even more.

User experience is subjective. For example, asking tourists visiting New York City about their experiences gives different answers. Likewise, end-users who work remotely with different resources and disparate assets can have varied experiences with their business applications. How can IT teams gather this experience data and react faster to improve experience? The answer is Digital Experience Scores.

Logging is useful in building, managing and debugging Rails applications. Most logging functionalities are built into the application, and it is fairly simple to find the logs. However, as your applications scale up in volume, it becomes difficult to trace the source of an issue. That’s when you want to implement a cloud based log management system to get a unified view of all logs from your Rails application.

HashiCorp Terraform is an open source Infrastructure as Code (IaC) tool that is widely used to deploy cloud infrastructure in the public cloud, such as AWS and Azure, along with on-premises VMware vSphere environments. One of the challenges is developing a method for bootstrapping the instances with configuration management agents such as the Puppet Enterprise agent.

A few weeks before I sat down to write this article, I reshared my two month review of OnlineOrNot around the internet. Surprisingly, the article was quite popular: So I thought I'd clear up some confusion for the folks who only just read my two month review: I started OnlineOrNot on February 25, 2021, shipped the first version for people to use on March 2, 2021, and here I am in August writing the six month review.

Observability is one of the biggest trends in technology today. The ability to know everything, understand your system, and analyze the performance of disparate components in tandem is something that has been embraced by enterprises and start-ups alike. What additional considerations need to be made when factoring in cyber resiliency? A weekly review of the headlines reveals a slew of news covering data breaches, insider threats, or ransomware.

Application Performance Monitoring is a crucial necessity for modern businesses. No application can survive without a proper monitoring system. There are way too many things that can go wrong, so you must put your best foot forward in terms of choosing a monitoring system that is effective and economical at the same time. This guide aims to help you decide between three top application performance monitoring tools in the market - AppDynamics, Splunk, and Scout.