Buying a modern service desk tool won’t solve all your problems in and of itself. Although these tools are designed to ensure general best practices are met, service desk tools must also be configured to address your organization’s specific essential protocols. In a recent Info-Tech study that surveyed 623 organizations worldwide, the most frequently adopted service management processes are.
This article was written for the Dashbird blog by Maciej Radzikowski, who builds serverless AWS solutions and shares his knowledge on BetterDev.blog. Kinesis Data Streams are the solution for real-time streaming and analytics at scale. As we learned last November, AWS themselves use it internally to keep, well, AWS working. Kinesis works very well with AWS Lambda.
When you’re feeling the stress and pain around incidents, making the decision to find an incident management tool is a no-brainer. But how do you choose the one that will work for you, your team, and your business? You might be asking yourself: Where do I start? What do I need to know? What questions do I ask? What are the options? How can I be sure we’re choosing the right tool?
As the world begins to emerge from the COVID-19 pandemic, more and more business leaders are focused on preparing for future crises. This is driving a workflow revolution as companies strive to stay both agile and resilient. Against that backdrop, ServiceNow Chief Innovation Officer Dave Wright facilitated a panel of experts from the public sector, healthcare, and technology industries.
Performing day-to-day IT tasks can be demanding—not because all tasks are challenging to carryout, but because of the repetitive nature of many tasks. A high number of mundane, repetitive tasks impacts productivity. Over time, these repetitive, no-brainer tasks can even eat away so much valuable time that it effectively halts your organization’s growth.
No matter where you live, if your business targets a global audience, the question of where to host your website comes up pretty often.