Operations | Monitoring | ITSM | DevOps | Cloud

How One Company's IT Service Desk Used Automation to Reduce Incident Tickets

How a Northern-European car manufacturer dramatically reduced incoming tickets related to low disk space using 4 key automations. Incident tickets are an unavoidable, routine aspect of working in IT. But failing to identify and solve the root cause of the issue behind repeated tickets will cause unresolved tickets to pile up, creating a huge disruption for IT and employees.

Better Data for Public Health: How Nexleaf and PagerDuty are Monitoring Healthcare

Having a reliable power source is something many of us take for granted. It is particularly important for healthcare facilities to have a consistent, reliable power source to ensure that vulnerable patients – specifically those who rely on electricity to sustain their lives – are not disrupted. In rural Sub-Saharan Africa, however, it’s estimated that only about 28% of hospitals have reliable electricity.

Madrid improves the services of the EMT monitoring the data of its buses

The public service of buses of Madrid, the EMT, was one of the protagonists of Global Mobility Call that took place the 14th and 16th of June in IFEMA. The company from Madrid exposed its future plans tracing the route to continue transforming the capital into a Smart City where sustainable mobility and independent vehicles acquire great relevance. Nevertheless, executing this plan would be impossible without a technology characterized by generating data on a steady basis.

Monitoring Moodle Applications to Deliver High Quality Educational Services

In this article, we will cover a case study of one of our higher education customers using eG Enterprise to proactively monitor and troubleshoot their Moodle applications to ensure service availability and performance for their staff and students.

South East Asia-based company reduces its MTTR using Applications Manager

Founded in 1983, KFin Technologies is a leading transaction processing platform based in South East Asia. The organization serves the mission-critical needs of asset managers with clients in mutual funds, AIFs, pension, wealth management, and corporations in India and abroad.

How The Washington Post uses Datadog to detect and respond to traffic spikes early

Stephen Erickson, Director of Engineering at The Washington Post, discusses how Datadog's alerting and unified visibility into their entire architecture are instrumental in managing dynamic traffic cycles caused by breaking news. An early Datadog alert on the day of the Capitol riots notified the team of a spike in traffic so they were able to respond and scale their systems immediately.

The Path to Continuous Cloud Optimization

Implementing change in an organization always has its challenges, and for it to be successful it requires support from executive management. For one of our large Managed Service Provider (MSP) clients, their new CIO was focused on making their customer’s cloud consumption more efficient, with the outcome being cost savings.

How MoovingON Improved GreenRoad's Platform Reliability

When GreenRoad experienced a period of intense growth and expansion within a short time, the organization knew that it would need to upgrade its NOC support services to meet the standards of its new prominent and international clients. In addition, as their platforms rely on cloud support, finding a provider that could offer high availability and fast and efficient service was critical, and MoovingON seemed the perfect candidate.