When Microsoft rolled out Windows 11 last fall, the announcement included what seemed like a relatively distant deadline: October 14, 2025, the date when Windows 10 support will end. Considering how many unexpected changes we’ve all experienced over the past few years, we understand if you’re hesitant to prepare for anything that’s not scheduled to take place until the year 2025.
For much of the past two years, businesses have been looking ahead to an eventual return to the office – a return that has been frequently delayed and disrupted by the unpredictable nature of the COVID-19 pandemic. But with some employees resistant to returning, companies are looking for new options to entice employees back. It may not be a return to the office at all, but instead a movement towards an entirely new way of working together.
When a software update backfired resulting in an influx of IT tickets, this organization scaled the fix across all impacted devices, saving 100+ IT hours. Whether organizations run into technical roadblocks, budget constraints, resource limitations or any of the other myriad challenges that can stop a digital transformation project in its tracks, 73% of companies fail to provide any business value from their digital transformation process. All that planning and hard work for nothing.
Investments in cloud computing services have steadily increased over the past few years, largely a result of the rise of the digital workplace and the challenges brought on by remote and hybrid work. But there’s another reason businesses are investing more money into cloud solutions: driven by the chip shortage and subsequent hardware crisis, businesses are looking to build their digital resilience.
Wiley’s Dummies series is best known for repackaging technical, nuanced material into practical and accessible lesson books. In partnership with Nexthink, the company’s latest addition, Digital Employee Experience, delivers on this same reputational goal. Most ‘for Dummies’ books are written either from a purely technical or from a higher level, management topic.
See how Nexthink’s IT department extended hardware refresh cycles while increasing employee happiness by offering device choices and incorporating sentiment and environment stewardship into the process. Like many organizations, our IT team has fallen behind on hardware refresh cycles due to the global chip shortage and ongoing supply chain issues.
I’ve worked in IT for over 20 years and specifically in End User Computing (EUC) for the last 10 years, notably working for Citrix and Dell Technologies. I want to share with you what some of the key differences are from a Unified Endpoint Management (UEM) platform and a Digital Employee Experience (DEX) platform (such as Nexthink Experience), and how they complement one another, and where there is overlap.
Digital dexterity is a fundamental attribute within the most successful workforces – and will only become more essential as businesses enter the rapidly approaching future workplace. Yet, many businesses struggle to assess and promote this vital skill among their own employees. The increasing value of digital dexterity is due in large part to the digitization of the workplace, which was well underway prior to the pandemic..
No matter what market they occupy or products they sell, nearly every business prioritizes customer experience above all else. After all, the customer knows best. But outside of the tried-and-true methods – setting policies around customer service, offering customers thoughtful perks, etc. – how can enterprises best ensure a positive customer experience? The answer: by ensuring a positive employee experience first.
Digital Employee Experience (DEX) is no longer a novel concept. Today’s workplaces are increasingly digital – and a majority of business leaders recognize DEX as a top priority. But many leaders are coming to a new realization: managing DEX is too complex of an undertaking to remain one priority on an IT team’s long checklist. The modern IT department must evolve – and improving experience requires a dedicated set of DEX focused IT roles.
