As businesses close more deals and add more accounts, it is still imperative for businesses to maintain their SLA levels and resolve customer support tickets within SLA timeframes. Having a solid support team is great, but supporting hundreds or thousands of users in the most efficient, cost-effective way while maintaining SLAs continues to be a challenge for the majority of companies. An SLA policy ( service level agreement) lets you set standards of performance for your support team.

As COVID-19 continues to impact communities globally with health care professionals working tirelessly to prepare for emergencies and prevent the further spread of the pandemic, technology companies are also doing their part. Twitter, Google, and Amazon have issued directives instructing employees to work from home as the companies themselves move to pull out of tech events while hosting their own events virtually.

As the world tries to battle COVID-19, most of our customers here at Zenduty have started implementing social distancing measures within their companies by asking all their employees, including the NOC, SRE, ITOps, Support, and software engineering teams to work remotely or from home. While that may appear to be a drastic change in your day-to-day operations, it need not disrupt your reliability and support operations.

Every integration(with a monitoring source) within O/P/V sends alerts according to a single escalation policy that is linked to that monitoring source(service), no matter what the nature of the alert is, what time of the day or week it is triggered, what the severity of the alert is, which component is affected.

Teams is Microsoft’s versatile chat and collaboration solution for enterprise communication. Teams come bundled with Office365, offering chat, file sharing, and a host of other collaborative features. The platform also integrates with a host of popular project management applications, chatbots, and alert management platform makes it a hot favorite of production teams.

Datadog is an application performance monitoring and analytical SaaS for cloud infrastructure. Datadog enables DevOps teams, SREs and IT operation teams to optimize their systems for uptime and availability. Modern services generate massive amounts of data from all of the different services and technologies, Datadog supports over 400+ integrations and collects data for improving visibility across dynamic production environments.

An incident response plan is a pre-devised action stratagem for IT teams on how to respond to critical IT events efficiently. As modern applications continue to grow in scale and complexity, there will be more people working on more interdependent systems, consequently, the question is not if a system will fail, but when, and how best to respond.

DevOps is an organizational philosophy that enables continuous delivery and continuous deployment with a focus on continuous testing, automation and collaboration among dev teams, business, and operations teams. Consequently, continuous monitoring is also a key phase of the DevOps lifecycle, which is where application performance monitoring tools come into the picture. APM tools enable developers to monitor user experience in real-time with an eye on the health and stability of their applications.

Grafana is an open-source platform for data visualization, monitoring, and analysis. It's designed around providing context-rich visualizations, mainly though graphs but also supports other ways to present data through pluggable panel architecture. Every dashboard is versatile and custom-buildable for specific projects of software development or business requirement. Grafana’s beautiful dashboards are one of the reasons Grafana is so popular with users.

As we head into 2020, it's clear that DevOps has finally crossed the divide and gone mainstream. With DevOps firmly ingrained as a standard practice, we now look at how it will evolve. DevOps is driving more overall alignment between development and operations teams than has ever existed in the past. For developers, that means building and delivering impeccable apps to market quickly.