Nearly two-thirds of IT executives say they plan to implement automation technology within the next year and a half. Despite this ambitious goal, however, 50% of those IT leaders admit that a lack of automation skillsets is currently hindering their progress. As the demand on IT infrastructures continues to grow at an astronomical rate, an epic increase in complexity has inevitably followed.

According to a recent global survey by Deloitte, 73%of respondents said their organizations have officially embarked on a path to adopting intelligent IT automation. That being said, only 26% of survey respondents that are piloting automations and 38% of those implementing and scaling actually have an enterprise-wide intelligent IT automation strategy. So, what’s standing in their way?

Running a network operations center has never been simple, yet the scale and complexity that digital transformation has added makes the future of automated network operations look downright dizzying.

Automation has been at the heart of technological progress as far back as the first industrial revolution. In 1733, John Kay’s revolutionary invention of the flying shuttle increased weaving speeds and changed manufacturing forever. The fourth industrial revolution, also known as Industry 4.0, began in 2010 and ushered in an era focused on digitization and virtualization fueled by IT automation.

Severe weather in South Carolina comes with the territory, and for a local communications service provider like HTC, that translates to service outages for the internet, streaming video, phone, and wireless networks it provides to predominantly rural communities. When these events strike, the Emergency Operations Center (EOC) at HTC faces enormous pressure not only to maintain services, but to prioritize customer support efforts and restore services as quickly as possible.

To ensure you crush your automation goals, we've created a 12-stage journey to automation success to give you a roadmap of resources chocked full of actionable insights. Because now more than ever, IT teams need intelligent automation to counter the daily onslaught of challenges and demands.

Mobile communications is a tough market to compete in. Mobile network operators (MNOs) are always slashing prices, offering promotions and doing whatever it takes to gain market share. Third-party service providers are often caught in the middle. Just ask the team at Syniverse, a major provider of number porting services in the U.S.

Today’s CIOs and IT organizations have a challenging juggling act. On the one hand, they’re leading digital transformations and investing in customer experience, analytics, application modernizations, cloud migrations, and experiments in AI and IoT. On the other hand, they must reduce costs, drive efficiencies, and improve the reliability, security, and performance of business-critical applications and systems.