Operations | Monitoring | ITSM | DevOps | Cloud

A new year means a new set of goals. In 2022, we set some lofty goals to help our customers achieve clarity across their modern IT infrastructure. We set out to do this by improving our log collection and analysis within LM Envision, our unified observability platform, which was announced at LogicMonitor’s Elevate user conference this summer. At the conference, we gathered feedback to understand the various ways our customers access and review log data.

It’s that time of year again where we reflect & recap all things new with CFEngine from this year. You may recall from the 2021 retrospective that our focus for 2022 would be on collaboration, ease of use, and community engagement. I’m proud to summarize our progress below in these key areas for 2022’s Retrospective and give you a sneak peek at what’s to come in 2023.

With the constantly evolving landscape of technology, professionals in the DevOps and SRE fields need to stay up-to-date and knowledgeable about the tools and practices driving the industry forward. Whether you are just starting your career or have been working in DevOps or SRE for years, this post will provide valuable insights and information on the tools you should be familiar with as we head into 2023.

Hund is a versatile Service Monitoring & Communication tool. It helps monitor services and keeps your audience informed about any status changes automatically through a status page. If you use Hund for monitoring and management requirements, you can integrate it with Squadcast, an end-to-end incident response tool, to route detailed alerts from Hund to the right users in Squadcast.

Every Citrix engineer knows it is quite a burden to install, configure and update monitoring agent software on Citrix VDA machines as this requires you to create and deploy new master images every time you need to deploy a new agent version. While it requires some manual actions, the SCOM platform does natively support monitoring through agentless managed devices which you can onboard with the SCOM discovery wizard.

2022 was a year of tremendous growth for us here at Qovery. We released Qovery V3, grew our customer base, saw our platform use grow exponentially, met our target revenue, and more! Thanks to the Qovery team for their hard work, we achieved an impressive amount in 2022. It’s truly a joy to work with brilliant people who live out our daily values - humility, hard work, and customer obsession! Thanks to our customers’ faith in us, we can do what we love and continue to grow. So, thank you!

Customer service is an integral part of running any business. Every customer is deserving of excellent service and attention. When you instil this attitude in your employees and leadership, great things can happen. Staff will feel empowered to make decisions with a conscience, and they will learn how to serve their customers’ best interests. The company needs to give them significant ownership, empower them with a voice at the executive level, and let their efforts enhance the customer experience.