One of the top priorities for MSPs is optimizing their workforce. The current industry-wide level of workforce attrition is distracting business owners from being able to focus on growing their businesses, forcing them instead to be tied up with repeatedly onboarding and training new technicians. This can result in inefficiencies, knowledge gaps, sub-optimal use of resources, and messy operations.
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we’ll learn about digital humans, which can be used in virtual spaces to enable operations of various industry applications.
Total Economic Impact Study evaluates potential business benefits and cost savings enabled by Nastel’s Integration Infrastructure Management (i2M) Platform.
In cloud-native organizations and software as a service (SaaS) businesses, cloud security automation is becoming a must-have feature. You can't stay ahead of threats across several levels of your cloud environment using manual procedures alone, and you can't rely exclusively on cloud providers' security technology, which doesn't operate across different clouds and lacks advanced automation features. Managing these infrastructures and apps in multi-cloud settings becomes increasingly difficult and compounds the operational issues that you face today. Automation is the way to go if you want to stay ahead of the game and meet the expectations of your customers.
According to recent polls, at least 67% of consumers choose to use self-service options rather than speaking with a company rep. This leaves many businesses -- especially those in a service industry -- wondering how to provide quality support for their customers without making them get on a phone call. These situations are where self-service options come into play. Such resources make it easier for customers to find the help they need in the manner they choose.
