Operations | Monitoring | ITSM | DevOps | Cloud

IT Self-Help: Reduce Tickets & Speed Software Adoption

When a software update backfired resulting in an influx of IT tickets, this organization scaled the fix across all impacted devices, saving 100+ IT hours. Whether organizations run into technical roadblocks, budget constraints, resource limitations or any of the other myriad challenges that can stop a digital transformation project in its tracks, 73% of companies fail to provide any business value from their digital transformation process. All that planning and hard work for nothing.

4 customer stories that can help your business work better

At ServiceNow, customers have been our passion from the start. “The original founders of the company, beginning with Fred , always had the customer as the first, second, and third priority,” says CEO Bill McDermott. That passion drives us to work tirelessly to innovate on behalf of customers and help solve their business challenges. Good news travels fast. When our customers find better, easier ways to work, they want to share the experiences with others.

Git Integration for Jira Data Center Release: Automation for Jira

Git Integration for Jira Data Center has seen some major updates in the last quarter, including new Automation for Jira support: giving you more control and power over repository trigger actions. Let’s dive into the new features and improvements for Git Integration for Jira Data Center.

Instrumenting Your Custom Application Code with OpenTelemetry

Application Monitoring, or Application Tracing, is an important piece of Observability within your application and stack. Application tracing involves installing an API and/or SDK in your application which then instruments, or wraps your application code with other code that measures the time spent in certain areas of your code, and adds important contextual information to the traces.

Resolving Teams User Experience Problems with Data Rather than Guesswork

Vitrolife Saves More than 10,000 Hours of Microsoft Teams Troubleshooting with Vantage DX Sweden-based Vitrolife has approximately 1,200 employees spread across 20 countries worldwide. In their hybrid workplace, the IT team felt as if they were working with a blindfold on when it came to figuring out the source of a problem impacting Microsoft Teams performance.

Cloud-Hosted or Cloud-Native? Discover Why Cloudsmith Was Born in the Cloud

Today, almost every service now is offered in a “Cloud” variant. But what does that really mean? Are all clouds services equal? It’s easy to see why so many vendors rush to add a Cloud edition/variant of established software they sell. Undoubtedly, there has been a move to Cloud services across the industry, as more and more organizations seek to take advantage of the higher reliability and lower total cost of ownership that Cloud platforms promise.

Efforts to Secure OSS fired up after Log4Shell

Who would have thought software could rattle the White House? But a vulnerability in Log4J, a popular open source software project, exposed critical digital infrastructure to remote code execution attacks. This prompted the US Government to engage big tech, infosec professionals, and open source organizations to come together to help secure open source software.

DevOps Horror Stories: Repository of Horror

Just when you thought it was safe to go back in the water... Is there anything more frightening than the unknown? Anything the mind can conjure up is frequently scarier than something realized. The shark in Jaws is terrifying because you don’t see it until it’s too late. It’s a silent, relentless death machine, hiding in the water. A software vulnerability is the unknown, hidden deep within an ocean of code, packages and container dependencies.

Workflow 2.0

This is a conversation we had with our Engineering, Product, and Design (EPD) organization. We are publishing it as we believe it’s important to our customers and fundamental to our open source approach. You can join the conversation on GitHub. Lately, I am spending a lot of my time thinking about Sentry and its core developer story. I also consider why we haven’t been able to overcome the main challenges we recognized years ago.