Operations | Monitoring | ITSM | DevOps | Cloud

The onboarding experience sets the tone for your entire relationship with new clients. This is a critical juncture when you can make your clients feel like they made the right decision by hiring you -- or just as easily make them question their decision. Like most processes, onboarding should be planned beforehand to ensure it runs smoothly. A structured approach leading to seamless onboarding will set the right tone and help foster a long-lasting relationship while reducing client churn.

Professional services automation, aka PSA, is a business software that helps businesses who provide managed services to clients. One such example of businesses that can benefit from PSA software are MSPs. The core function of PSA software is to enable businesses in the services industry to efficiently run their business. It provides organizations with the tools required to manage all the stakeholders engaged in the delivery of a project.

Based on the Teneo customers I’ve spoken with in the last 12 months, adopting a ‘‘Cloud-First’, Multi-Cloud strategy is often a top priority for Infrastructure and Operations (I&O) teams. However, many organizations have multiple clouds and cloud services mixed with physical data centers and Co-Lo (co-locations). And as a result of running multiple applications and services stitched together, user experience suffers.

According to ABC News, there has been a 600% rise in security intrusions during the COVID-19 pandemic, which is expected to double before 2025. In many circumstances, admins and technicians either intentionally or unintentionally play a part in the process of derailing the organization’s strategy for success. In order to prevent such mishaps, MSPs need a recovery plan to recuperate from any unfortunate accidents or cyberattacks.

Business analytics and business continuity go hand in hand. Microsoft 365 as well as Azure services are used by companies around the globe to achieve better business outcomes. Learn why a hybrid approach to Azure and Microsoft 365 monitoring can be beneficial and what steps to take to get clear insights into SLA fulfillment.

Digital Transformation is, nowadays, a buzzing world in industry, which everybody wants to utilize and apply in their business. Nevertheless, it is also starting to be a major cause of confusion, empty promises and big words with no real impact on business performance. Why is there such an extreme dichotomy in the most important enabler for our Future Digital Energy Systems? According to McKinsey, Deloitte and many more consulting companies, over 70% of digital transformation initiatives have failed.