Operations | Monitoring | ITSM | DevOps | Cloud

When I first started out as an engineer I really leant in to the idea of what’s often called “being a hero”; I would get to the office a bit early to make sure I could fix anything that had gone wrong overnight. I loved the camaraderie of someone outside engineering bringing their laptop over with a critical process broken for me to fix (even if I’d been the one to break it!). Being a hero feels really good for a while, but over time, it loses its shine.

It is common for end-users of service providers or vendors to request services to assist them with the services or the products. It is a classic use case wherein service request management enters the picture. The Information Technology Infrastructure Library (ITIL) framework includes service request management as a critical component. In view of the same, we shall walk through the following topics in this blog to understand the fundamentals of service request management.

Equipment maintenance is important for all assets. It is a significant aspect of asset management, especially when you are in the manufacturing industry. We all know that the manufacturing industry has huge and complicated assets which need maintenance on a regular basis. Equipment maintenance assists in keeping assets maintained. In this blog, we will know in detail What is the importance of equipment maintenance in the manufacturing industry!

The security stack is a crucial part of any company’s IT infrastructure. However, Security teams increasingly report that traditional SIEM solution approaches are “costly, complex, and resource-consuming,” according to a recent ESG survey. Fortunately, there has been significant innovation in how firms approach cybersecurity with new cloud-native technologies stack and breaking free from vendor lock-in and giving themselves more flexibility, cost advantage, and future-proofing.

Just as the cloud has enabled a highly customisable, subscription-based approach to almost everything consumers and businesses seek to consume, organisations are viewing the network as the next logical step for a consumption-based approach. The recently released Deloitte 2022 Technology Industry Outlook looks at how leaders across all industries are embracing service-based IT - delivered via cloud - for increased agility, new capabilities, and better management of capacity and costs.

SaaS is a new trend that is transforming how companies manage their software. Today, SaaS is one of the most popular ways to deliver your software. SaaS is cloud-based software deployed from a website and is used to provide software solutions at a cost lower than the price of traditional software licensing, including the ability to build and deploy a solution. It is gaining popularity because of its ease of use and flexibility to be updated frequently.

Examining Java logs is usually the quickest way to figure out why your application is experiencing trouble, so it's critical to have it in place. Best practices for Java logging can help you troubleshoot and address issues before they affect your users or business. In many circumstances, this entails utilizing a Java logging tool capable of automating your processes and delivering faster and more accurate results than manual logging.

One of the powerful tools available in Grafana Cloud is Synthetic Monitoring, a black box monitoring solution that can provide insights that are hard to get in other ways. It provides a different view of your application by observing performance and uptime externally and from all over the world. As a result, you can build an understanding of what your end users are actually experiencing. However, as great as it is, synthetic monitoring does have limitations.

The last year has undoubtedly been a challenge for all of us. But humor us one final retrospective as we (happily) leave 2021 in the dust. Our mission remains to help you see what actually matters, solve quicker, and learn continuously about your applications. So here’s what we did this year to make that happen.

In this series of articles, we are reviewing in detail the PSTN routing for Microsoft Teams voice. In the previous article, we reviewed the challenges IT teams can face when mixing Microsoft Teams, PBXs and PSTNs. Now, let’s take a deeper look at the complexity and potential points of failure in the PSTN supply chain.