In the last decade or so AI has gone from a buzzword to table stakes. Data reveals that organizations that have adopted AI into their service management strategy have begun to reap the benefits. It is therefore imperative for businesses to invest in Intelligent Service Management to not just empower their agents but also keep up with rising employee expectations.
Today, we are launching a new Grafana Labs product, Grafana Enterprise Traces. Powered by Grafana Tempo, our open source distributed tracing backend,.and built by the maintainers of the project, this offering is an exciting addition to our growing self-managed observability stack tailored for enterprises.
A critical part of managing modern software development is setting up and running an on-call rotation. But that often involves significant toil, in part because many of the existing tools are cumbersome and not developer-friendly. That’s why we’re excited to announce Grafana OnCall, an easy-to-use on-call management tool that will help reduce toil in on-call management through simpler workflows and interfaces tailored for devs.
This morning during the ObservabilityCON keynote, we announced some of the exciting projects and feature enhancements we’ve been working on for our customers and community. And it doesn’t end there. Throughout the week, we’ll continue to unveil new features, go deeper with live demos, and share our plans to shape the future of observability. With so many new announcements and features to check out, we want to make sure you know where to get more details about these developments.
I was recently asked by one of our partners about my thoughts on comanaged IT services. They were having a difficult time finding new managed services leads and were considering moving upstream into the midmarket space to see if it would bring them better success.
Introducing SL1 Duomo. Designed to turbocharge your digital transformation journey to business growth—with the final destination of automated operations.
You only have to read regular news reports about the multiple outages across household names in banking and financial services, resulting in customers being unable to access their bank accounts, to know that cyber security resilience has never been more important and is on every organization’s radar. The threat of regulatory action, heavy fines, and the potential loss of banking licenses is very real.
In the digital economy, software applications have become a primary product for a large number of companies. On top of that, customers expect a flawless user experience from the applications as it evolves. To provide such a great experience, companies need to have powerful performance monitoring across their applications. We will discuss APM tools that are popular in the market right now and compare them in different aspects. Feel free to use these links to navigate the guide.
