The success of any managed service provider (MSP) is dependent on the people who work for it. When MSP employees are dissatisfied, unhappy, or unengaged they will be less be motivated, efficient, and productive. Employees make or break a company, so it’s vitally important to keep them satisfied with their work.

Cloud MSPs or managed service providers are great at helping companies properly leverage the public cloud, typically handling cloud strategy, implementation and day-to-day operations for their customers. However, when it comes to things like customizable billing, analyzing cloud spend per customer, optimizing cost and increasing profit margins, MSPs are over-burdened with complex, manual processes.

We’re pleased to introduce ManageEngine RMM Central, a unified remote monitoring and management solution. Maintaining the IT infrastructure and systems of client networks is a herculean task for IT service providers. Multiple tools perform various capabilities in network management, be it maintaining or managing workstations, laptops, servers, and other networks.

People around the world depend on Managed Service Providers (MSPs) to keep their businesses running like clockwork, even as their IT infrastructure evolves. Keeping workflows efficient leads to higher profits, but this can be a challenge due to a mix of on-premise infrastructures, public and private cloud, and other complex customer environments. The shift to remote work in 2020 due to the COVID-19 pandemic has only made this more challenging for MSPs.

AIOps is fast changing from a technology that was viewed with skepticism to an industry-changing innovation responding to the challenges of managing multifaceted, hybrid IT environments. Recently, our partner Pinnacle Technology Partners (PTP) hosted a panel discussion entitled: “Improving IT Management & Automation with AIOps,” led by Gary Derheim, VP of Managed Services & Marketing at PTP who interviewed executives and technical experts from PTP and OpsRamp.