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Failure Analysis: Engineering incidents are a bigger problem than you think

Engineering incidents can be quite harmful for companies, both in terms of financial costs and reputational damage. In some cases, engineering incidents can even put people's lives at risk, which can have serious legal and moral implications for the company involved.

Critical Metrics and Alerts in the Continuous Delivery Process

Continuous delivery is a software development approach in which code changes are automatically staged for production release. A foundation for modern application development, continuous delivery extends continuous integration by automatically deploying code changes to test and production environments after the build phase. When properly implemented, developers have deployable build artifacts that have passed a standardized testing process and can be deployed to environments as needed.

The State of AIOps: A New Years' Message from Chief Moo Phil Tee

Well, that was fast! Another year has come and gone. It is safe to say 2020, ‘21 and ‘22 were exceptional, and only sometimes for good reasons. But I take heart in society’s steady progress toward digital maturity through it all. Nearly 100% of IT leaders say the pandemic accelerated their organization’s rate of digital transformation.

How to Avoid Common Software Deployment Challenges

Software deployment is the manual or automated process of making software available to its intended users. It’s often the final—and most important—stage in the Software Development Lifecycle (SDLC). Software deployment is a three-stage process: All software deployments pose challenges, and issues can arise in any of the three stages.

How JPMorgan Chase uses Grafana and AI to monitor SLOs, SLIs, and more

For the team at JPMorgan Chase, the daily stakes of having a stable system are high. “We are in the business of making sure that trades are executed, and systems are stable and up and running for a positive client experience,” said Askari Imam, VP, Asset Wealth Management (Product and Integration Delivery).

A better way: 3 incident response areas prime for automation

By automating some rote parts of incident response, you reduce decision fatigue and help responders get to solving the problem faster with less stress. In this post, we talk about three areas of the incident response process that are prime for automation.

Identify and resolve incidents faster with InsightFinder's offering in the Datadog Marketplace

InsightFinder is a SaaS platform that uses AI-backed predictive analytics to predict and prevent production incidents. Using InsightFinder with Datadog, you can quickly identify hidden correlations in your application metrics, logs, and events and address application issues before they devolve into production outages and create customer impact.

Gartner IOCS Blog - Lucid Motors Case Study

Assaf Resnick, CEO and co-founder of BigPanda, sat down with Sanjay Chandra, vice president of information technology at luxury electric automaker Lucid Motors, at Gartner IT IOCS 2022. They discussed Lucid’s unique ITOps journey and how BigPanda helps minimize downtime of critical applications and services. Sanjay is a visionary ITOps leader, responsible for IT, enterprise systems, global infrastructure, operations and security at Lucid Motors.

How communication can make or break your incidents

In this episode, Pete and Lisa discuss why great communication (both internally and externally) is essential to the success of any incident management process. From keeping your wider team in the loop to minimise disruption, to using customer communication to strengthen your brand when things go wrong, the team share their experiences and top tips for having a transparent incident communication culture.