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SLA Vs SLO: Tutorial & Examples

Service level agreements (SLA) and service level objectives (SLO) are increasing in popularity because modern applications rely on a complex web of sub-services such as public cloud services and third-party APIs to operate, making service quality measurement an operational necessity for serving a demanding market. This article focuses on the similarities and differences between SLAs and SLOs, explains the intricacies involved in implementing them, presents a case study, and finally recommends industry best practices for implementing them.

Looking back at our journey through 2022

We are on the cusp of breaking into 2023🗓️with a bag full of interesting memories. Before we wrap up this year end's celebrations we'd like to look back and highlight some notable events that took place at Squadcast. ‍ Squadcast has grown leaps and bounds over the 12 months in our journey towards becoming an integrated Reliability Workflow platform. 😎

Critical System Alerts via SIGNL4

I recently had a call with a long-term customer who had been using Enterprise Alert for years without any major incidents. But in light of a recent proactive monitoring project, he also revisited Enterprise Alert and reached out to me to ask for my opinion on how he could improve the monitoring of Enterprise Alert from within the solution.

Squadcast + Hund Integration: A Simplified Approach for effective Alert Routing

Hund is a versatile Service Monitoring & Communication tool. It helps monitor services and keeps your audience informed about any status changes automatically through a status page. If you use Hund for monitoring and management requirements, you can integrate it with Squadcast, an end-to-end incident response tool, to route detailed alerts from Hund to the right users in Squadcast.

Getting Amazon GuardDuty alerts via SNS Endpoint

Monitoring your infrastructure and safeguarding it against threats is not easy. Setting up the infrastructure, monitoring, collecting and analyzing information for threat detection, is indeed a cumbersome process. This is where a security monitoring service like Amazon GuardDuty can help. In this blog, we will explore Amazon GaurdDuty service and discuss how integrating it with Squadcast can help you route alerts to the right users for quick and efficient incident response.
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Operations Management Is More Than Incident Management

To many, incident management and operations management may seem similar though they differ significantly. This difference, which lies in their end goals, also suggests that operations management is much more than incident management. To better understand why, it helps to look at the purpose of each one.

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Incident Management for Digital Service Providers

Digital service providers (DSP) are valued for their ability to provide access to digital content on demand. A high-quality customer experience and instant access to digital services are the greatest expectations of consumers and vital aspects of successful DSPs. Therefore, it's crucial that incidents, when they occur, don't impact your operations. With a robust incident management strategy, DSPs can provide their teams with tools for automating, coordinating, and quickly resolving issues without-or with minimal-service interruptions.

Webinar: 2023 ITOps budgeting to win: use new research-based outage cost data

It’s no secret that the digital transformation essentially broke IT operations. With the rise in technology came a rise in outages capable of bringing organizations to a screeching halt. Those outages are expensive, and for years, the same number was thrown around as the authority on how much an outage cost (around $5,600 per minute). This number took off and was used in presentations, sales decks and other resources for years. But how could this number have stayed the same year over year?

Maximize efficiency with Terraformer: Manage Squadcast resources via IaC

Ever since Terraform was first launched by HashiCorp, infrastructure teams have been quick to leverage its functionality. Because deploying infrastructure via code became so much easier and error-free. This surely became a great way to deploy new infrastructure with custom configurations, but what about managing cloud infrastructure that is already defined? Can Terraform be used to make changes to them? Or can it be used to deploy the same configurations to new environments?

Automation Seasons Freezings Wrap Up and New Year's Resolutions

It’s that time of year where you may feel pressured to pick your New Year’s resolutions. Well, we went ahead and tried to give you a head start. 2023 is the year we tame toil so we can focus on the fun stuff like engineering and innovation. Hopefully you have had the chance to follow along with us for the month of December for Seasons Freezings, the time of year you are locked out of production, so you have time to explore new ideas like automation 🙂.