Role-Based Access Control is an effective means to enable authentication and ensure only the authorized personnel have access to sensitive data within the platform. This blog explains how to implement RBAC in your organization's Squadcast account to achieve maximum security and confidentiality during Incident Management. We recently released this new functionality into Squadcast (called RBAC) that helps organizations fine-grain the access control provided to users within our platform.

At Blameless, we want to embrace all the benefits of the SRE best practices we preach. We’re proud to announce that we’ve started using a new system of feature flagging with canaried and iterative rollouts. This is a system where new releases are broken down and flagged based on the features each part of the release implements. Then, an increasing subset of users are given access to an increasing number of features.

After two years of sky-high spending on cloud and related technologies, 2022 is the crunch point for corporate IT and digital leaders. Investments in technology helped facilitate the rapid shift to mass hybrid working and supported businesses to embrace the digital-first models of the new normal. But beyond merely investments to support new working styles, leaders also must ensure their organization continues to innovate.

At PagerDuty, we are committed to championing the customer — it’s a core company value. Our product has to provide great value, we have to provide excellent service, and we need to make it simple to do business with us. The Winter 2022 G2 Grid for AIOps Platforms Relationship Index showcases these values and highlights PagerDuty as a leading player in the AIOps space.

I am excited to announce today that BigPanda has secured $190 million in financing at a $1.2 billion valuation. This financing was led by Advent International and Insight Partners, together with our other existing investors. BigPanda is now officially a unicorn, and the clear leader in the rapidly growing AIOps market!

Workflows are no stranger in the DevOps world. But where did this term come from, and what does it really mean? Perhaps it’s no surprise that workflows originated from the industrial revolution, which brought powerful machinery for mobilizing huge workforces unlike ever before. To maximize the potential of these new industrial tools, people had to first figure out the best way to use them to get work done as efficiently as possible.

PagerDuty is excited to introduce Round Robin Scheduling. Round Robin Scheduling allows teams to equitably distribute on-call shift responsibilities amongst team members. Automatically assigning new incidents across different users or on-call schedules on an escalation level ensures that teams are resolving incidents as efficiently as possible. And, by balancing the workload across multiple users, there’s less risk of burnout.

IT modernization (for example, cloud computing), digital optimization, and the creation of new digital business models are all examples of digital transformation. The concept of combining company processes with agility, intelligence, and automation to build operational models that delight consumers while also improving performance is known as digital operations.

Most support organizations today adopt some form of the traditional tiered support model. It is one that is based on a process of escalations and customer handoffs. Under this model, customer issues get escalated through multiple levels of a support hierarchy, with three tiers being a common workflow.

PagerDuty’s Operations Cloud helps organizations with critical work across the entire business, from IT teams to customer service to human resources, marketing, sales, and more. With PagerDuty, organizations can prioritize accurately, respond efficiently, and reduce operational overhead. In this blog post, we’ll share examples of how PagerDuty can be used for critical work in all departments, not just IT, using our new Solution Guides for Business.