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alertops

Leverage MSP Automation to Drive Profitability (in 2021)

Jan 6, 2021 By AlertOps In AlertOps
Managed service providers (MSPs) require automation, so they can deliver fast, efficient IT services that meet customer expectations. But, MSP automation can be difficult — and the longer it takes an MSP to automate IT service management (ITSM), the further it falls behind its competitors. Today’s MSPs face several challenges relative to automation, including: 1. Complex Scripting Language IT technicians may need to learn a complex scripting language to leverage an ITSM platform.
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squadcast

G2 Recognizes Squadcast as Momentum Leader in Incident Management

Jan 6, 2021 By Nir Sharma In Squadcast
We are thrilled to begin the year on a high note! Squadcast has been awarded in the Incident management and IT Alerting category in G2's Winter Report 2021 for below categories. ‍‍ “We are honoured to be recognised as a Momentum Leader in the IT Incident management category by G2. We have always strived to create the fastest and easiest Incident Response experience for Engineering and DevOps teams that enables organisations to better monitor their IT infrastructure and applications.
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blameless

Little Known Ways to Better Use Your Error Budgets

Jan 5, 2021 By Emily Arnott In Blameless
One of the most versatile and foundational SRE tools is the SLO, or service level objective. The SLO is a threshold set for key reliability metrics. When incidents push the metric over the threshold, a response launches to prevent further damage. Conversely, as long as you meet your SLO, you can continue to ship new code. The space you have before you breach this threshold is the error budget.
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exoprise

Boost IT Savings with CloudReady and Incident Workflow

Jan 4, 2021 By Sidharth Kumar In Exoprise

Companies love data. Aggregating data from multiple sources makes decision-making easier and brings a new depth of the conversation to business meetings. But all of this is at the management level. IT managers and administrators also search for data from multiple sources to ensure that the ecosystem works. Companies demand the continued maintenance and availability of mission-critical applications. Without a framework or incident workflow, revenue can suffer, and customers churn if the company does not proactively address problems that arise in its infrastructure.

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blameless

Modern Operations Best Practices from Engineering Leaders at New Relic and Tenable

Jan 4, 2021 By Blameless Community In Blameless
As reliability shifts left, more companies are adopting SRE best practices. These best practices don’t only include conducting incident retrospectives. The heart and soul of these best practices are a blameless culture and a desire to grow from each incident. In a recent industry leaders’ roundtable hosted by Blameless, top experts discussed how teams can embrace SRE best practices and make cultural shifts towards blamelessness.
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signl4

Segment and SIGNL4: Know your Customer's Actions, Anywhere and Anytime

Jan 4, 2021 By Ronald In SIGNL4

You have a web site, app, online shop, or SaaS offering? Then you have plenty of user actions. That can be visiting a certain page, signing up for a service or canceling a subscription. Wouldn’t it be great to know in real time when an important customer action takes place? This would allow you sales, customer service or technical teams to act immediately no matter where they are.

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alertops

MSP Security Incident Response Planning (a Quick Guide)

Dec 30, 2020 By AlertOps In AlertOps
Every second counts when it comes to Managed Service Provider (MSP) security — the longer it takes an MSP to complete security incident response, the greater the ramifications of the incident on the service provider and its stakeholders. When faced with a cyber attack, it’s crucial to understand the potential consequences of the security incident. It also is paramount for an MSP to establish a plan, so it can quickly and effectively respond to cyber attacks and other security incidents.
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squadcast

Top Observability tools for DevOps Engineers and SREs

Dec 28, 2020 By Nir Sharma In Squadcast
Better visibility is the first step to improved system stability. Our latest blog outlines Top Observability tools for DevOps Engineers & SREs to help you get started on your journey to gain valuable insights into your infrastructure. “We can't fix something which we can't observe” - whether it's a steam engine or a complex microservice based cloud deployment, great observability makes troubleshooting things easier.
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alertops

How to Replace Your Opsgenie ConnectWise Manage Integration

Dec 23, 2020 By AlertOps In AlertOps
Looking for a replacement for your Opsgenie ConnectWise Manage integration? Conversations are popping up on Reddit with concerns over the recent deprecation of Opsgenie’s ConnectWise Manage Integration. In case you’re interested, here is more info about that. And, here’s the warning in Opsgenie’s docs.
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