Artificial intelligence for IT operations (AIOps) means a lot of different things to a lot of different people, so a definition of what it is and what it does is difficult to nail down. In an age where digital acceleration is priority zero, companies are evaluating cultural shifts towards new operating models like service ownership to unlock efficiency in a complex world of hybrid cloud environments, AIOps emerges as an attractive potential investment to solve central IT aches and pains.

Ease of use and outstanding user experience have always been a top priority for us, and we consider them to be a key factor in our success. Recent years have seen enterprise customers also looking for a self-service, low-friction user experience – and part of that includes access to extensive educational content, for all the stages of the product onboarding process and all levels of usage.

As an administrator, you want to enable your users and not restrict them wherever possible. But this means you will have to keep track of your users. In the end, you are responsible if some critical alert is not properly escalated.

Who else is glad that 2020 is almost over? We’ve had one of the most difficult years in recent history. With everything going on, it’s been difficult to think further than a few days out, much less into the new year. But, we’re hopeful that 2021 will be a better year for everyone. And we’re predicting some exciting things in the future for SRE.

We’re proud to introduce our latest addition to iLert’s advanced reporting capabilities. On-call reports give on-call engineers and managers insights into all-things on-call and report three metrics: The data can be filtered by data range and schedules. If a user is on two or more schedules at the same time, that time is counted once. This information can be used in various ways.

If you’re like us, you’ve been binge-watching a lot of shows over the past few months. That got us thinking—do you ever consider your company's problem resolution process to feel like an episode of one of your favorite shows? We ran a short poll to see how IT teams would relate their incident resolution processes to popular TV shows. Here are the results. We ran a short poll to see how IT teams would relate their incident resolution processes to popular TV shows.

Leave it to Amazon Web Services to find a way to make their massive celebration of all things cloud entirely virtual, free, and even bigger. Even though we won’t be able to join you all in Las Vegas for Amazon’s celebration of all things cloud, PagerDuty is very excited to be a Gold sponsor of re:Invent again this year. Be sure to stop by our sponsor page for a product demo, the latest on our newest AWS integrations, grab your swag bag, or participate in one of our fun booth activities.

Business continuity has become a key priority for most management teams and their IT associates. Every single minute lost in downtime can result in potentially bloated overheads and reduced revenues. That said and done, no matter how well-engineered the network is, there will be some issues and problems in its due course of operations. ITIL broadly defines an incident as an unplanned incident that interrupts a service or has the potential to interrupt service if not addressed immediately.

Are terms like “Error budgets” and SLOs roadblocks on your way to adopting SRE practices for your organisation? Our latest blog talks of "How to SRE without an SRE on your team", where we look at some of the most elementary SRE concepts that you can start implementing right away! We help you pick SLOs, identify toil and touch base on Automation for SREs along with few best practices to get you started on your SRE journey.

We’ve all been there. You’re on an important Zoom call with your team, and someone uses an abbreviation you’re not familiar with. You’ve heard it, but you’re not quite sure exactly what it means. You want to do a quick Google, but you’re sharing your screen! Ugh. Let’s pull apart some of these abbreviations for incident management KPIs (Key Performance Indicators). Now, you won’t find yourself SOL at your next Zoom call with the Support team.