Hi Yangsters, I hope everyone is staying safe during these unpredictable times. As a fellow professional in technology, I’m guessing your workload has either remained the same or you’re now extra busy since more people are moving to doing everything online. I’ve been so busy that I haven’t been able to provide a proper update on the ongoings of Bikini Bottom—until now. But don’t worry! We’ll get through this together!

What drives an enterprise’s decision to adopt an AIOps platform? Which key problems are they trying to solve? Once it’s deployed, how can they track its value, and explain it to non-IT business leaders? What cultural and technology changes does an AIOps deployment trigger?

Headquartered in Oakland, California, LaunchDarkly is a feature management platform that empowers all teams to safely deliver and control software through feature flags. By separating code deployments from feature releases, LaunchDarkly enables teams to deploy faster, reduce risk, and iterate continuously. Over 1000 organizations use LaunchDarkly to build, operate, and learn from their software.

Alerting systems centralize all IT alerts into one intuitive platform. IT alerting systems integrate with your tooling stack, and provide alert controls that help teams increase efficiency and reduce false positives. The main functions of an IT alerting system include activating incident response, automating alerts, providing intuitive reports, and enabling quick communication between roles. To enable these functions, alerting systems should be designed with quality in mind, rather than quantity.

We're proud to announce that this week, we were selected by CIOReview as one of the Top 20 DevOps Solution Providers of 2020 alongside other innovators in the DevOps space such as Chef, Jfrog, Saltstack, Splunk, and Xebia Labs.

Communication during incidents is critical. With the rise of remote work, war rooms are no longer the central hub for all incident communication. Instead, we’re adapting to these new challenges and embracing video conferencing and messaging software in order to stay in tight lock-step with our teammates and collaborators. With this in mind, we are excited to announce that Blameless is adding a new way for you to communicate even faster and more effectively.

This year has been challenging for everyone. Many companies across different industries were forced to become digital businesses overnight. Timelines for digital transformation initiatives that were originally slated to roll out over years are now being accelerated to execute in weeks and months. And for an increasing number of companies, digital services and apps are now their primary business model and source of revenue.

Here at Blameless, every aspect of our product has SLOs (Service Level Objects) and error budgets in order to help us understand and improve customer experience. Sometimes, these error budgets are at risk, triggering an incident. While incidents are often painful, we treat them as unplanned investments, striving to learn as much as we can from them. We empower all of our engineers to handle an on-call rotation, no matter how difficult the issue.

Many of you may be reading this blog from home, a remote office somewhere, a family member’s house, or—if Zoom backgrounds are to be trusted—the cockpit of the Millennium Falcon. We’re all learning how to get better at “working where we are,” and that includes optimizing the tool stack you use each day.

In today’s world, systems are increasingly becoming more and more complex. Due to this complexity, it’s no longer a matter of “if” our systems will fail but “when”. To manage expectations for when our systems do fail, we can look no further than our Service Level Agreement.