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SRE Leaders Panel: Work as Done vs Work as Imagined

Blameless recently had the privilege of hosting some fantastic leaders in the SRE and resilience community for a panel discussion. Our panelists discussed the effects of imposter syndrome especially during high tempo situations, how to use it to our advantage and overcome doubt, and how culture directly affects the availability of our systems. The transcript below has been lightly edited, and if you’re interested in watching the full panel, you can do so here.

Respond to Incidents Faster with iLert

iLert is an alerting and on-call management solution for ops teams and helps you to respond to incidents faster. It extends monitoring tools such as Icinga with advanced alerting through SMS, phone calls, and push notifications and lets you easily manage on-call duty with schedules and escalations. iLert is a SaaS company based in Germany and has been an integration partner with Icinga for over 5 years. This blog post outlines some of the features by using Icinga along with iLert.

Can Observability Improve IT Ops? BigPanda's Field CTOs have the answer.

A Harrowing Landscape The increasing complexity of modern services is forcing IT Ops teams to employ a growing landscape of disparate tools to monitor the health of their IT Stack. In fact, the number of tools has grown so much in the last few years, that one wonders how IT Ops teams are even able to effectively configure, maintain, ingest, and process all the events that these tools create.

Unraveling Real-Time Health System to Address COVID-19 Challenges

The overarching vision of a real-time health system (RTHS) is to help healthcare delivery organizations (HDOs) move past the complexities of the digital era and align their resources to deliver value to patients, reaping the benefits of a more streamlined and efficient orchestration in the process.

Importance of Operational Data in Incident Context

Network/Security Operations Center (NOC/SOC) engineers and service desk personnel are tasked to process numerous incidents as quickly as possible. However, to resolve an incident they are required to to perform various activities including collecting various operations data including metrics, logs, traces and more from different tools. In many cases, the process also involves coordinating with other IT personnel or creating a war room to bring the incident to closure.

Stay code-connected with 12 new DevOps features

Our mission is to unleash the potential of all teams by harnessing the power of collaboration tools and practices. This is particularly true for teams practicing DevOps, which is all about unlocking collaboration between development, IT operations, and business teams. However, this increased collaboration can come at a cost to developers.

Trust-building elements to increase conversion rates

In order to have a pipeline with great conversion rates, one must integrate a number of design and copy updates into your application funnel for trust-building and user empowerment. These are also called service evidence, a term comes from The Design of Everyday Things by Don Norman.

Oncall and COVID-19 Survey Results

One of my concerns as COVID-19 took hold in the US was what the impact on teams that are oncall in tech would be. It can be extremely challenging to be oncall during a “normal” time, and this has been anything but normal. So, I decided to create a survey to learn more about what people’s experiences have been. The survey was conducted from April 8 to April 27, 2020, via a Google Form. It was anonymous and had 141 respondents.

The $5B DevOps Stranglehold

Ten years ago NewRelic, DataDog, Splunk, Dynatrace and SolarWinds built tools we loved to use. They were easy to implement and solved problems quickly and efficiently. Each company was known primarily for a single, well-conceived product. NewRelic’s APM. Splunk’s log file analyzer. DataDog’s server monitor. SolarWinds’ network performance monitor. These companies were beloved by users during the 2000s. Fast forward to 2020 and the world is very different.