ChatOps is the implementation of chatbots to unify communication and collaboration. Through ChatOps every single member of a team will be aware of what the other members are working on. It is the logical next step in the evolution of communication among teams after email and IM. Projects of today are developed at a global scale with millions of people as potential users, this means that teams are larger and often work in shifts or even remotely.
An incident post mortem is known by many names- incident review, root cause analysis (RCA), learning review, but what do they entail?. A post mortem is a post-incident activity to help organizations understand how the incident happened and to learn from it. Service incidents are an unavoidable hurdle for any company when they do happen, the teams working will be wholly focussed on restoring service as quickly as possible.
IT operations is at a crossroads. The increasing complexity of IT infrastructure and software is challenging IT teams and the business. So this year we decided to focus our survey on what IT Ops execs, managers and practitioners think about the current state of their operations, the future of their systems and the role automation and AIOps might play in their transformation.
OnPage provides a reliable incident alerting solution, built for today’s healthcare providers and IT professionals, ensuring that important notifications are sent to the right individuals at the right time, every time. Adopting OnPage as a pager service or IT alerting solution equates to HIPAA-compliant exchanges, without human errors or complications.
When incidents occur, the key to a fast resolution is seamless communication. Traditionally, folks would gather in a “war room” – a room with four walls that served as a gathering place for various teams to solve high-impact problems. As incident management modernizes, teams are more dispersed, and therefore need a higher-tech way to assemble. Opsgenie developed the Incident Command Center (ICC) with exactly this in mind.
Modern technology organizations are required to be adaptive in their approach to incident management. A single project will have multiple teams working as different branches on integrated systems. Even if all the members have unified communication channels when an interruption occurs in the service there’s bound to be chaos. The frontline response team will have to be on their toes to get to the root issues at the first signs of trouble.
Yesterday, we kicked off PagerDuty Summit by launching new features that support the themes of Visibility and Intelligence. If you missed the keynotes or want to know more, check out this blog post. Today, we are making several announcements around two other themes that our CEO Jennifer Tejada touched on during her keynote yesterday: Platform and People. In fact, these themes are so closely related that we refer to them as one—that PagerDuty is a platform for people to do real-time work.
Much has been said about how Artificial Intelligence (AI) is already proving its ability to transform business, as well as the way most people live. In fact, according to Accenture’s “ExplAIned: A Guide for Executives,” AI is on par with such life-changing innovations as electricity and the internal combustion engine, and is no longer science fiction.
Monitoring systems gather and log a wide range of performance data on a diverse range of targets—from applications to user experience, networks, servers, and more. Usually, monitoring is conducted under runtime conditions, but synthetic monitoring can also be used to simulate loads and test the resilience of web services, for example.
Today at PagerDuty Summit 2019, we announced PagerDuty for Customer Service—a powerful new way to connect Customer Service teams to engineering and IT teams. We were also excited to debut two new partner integrations with Zendesk and Salesforce Service Cloud, and we can’t wait to show users how PagerDuty and our customer service ecosystem partners help connect the right teams so they can work together and resolve issues quickly to reduce customer impact.
