There’s no two ways about it: on-call is stressful. But with humans at the center, it’s especially important to find ways to make it as manageable and empathetic as possible. In this webinar with our friends at ELC, incident.io VP of Engineering, Noberto Lopes, and Intercom Staff Product Engineer, Andrej Blagojević, discuss their own experiences with on-call, and how the process can be better.

Downtime is expensive, both to your budget and your brand reputation. As IT outage costs increase, it’s critical to identify and prioritize incidents quickly to minimize the impact on your organization. In a recent survey of more than 400 global IT professionals, Enterprise Management Associates found that unplanned downtime costs average $14,056 per minute. That’s an increase of nearly 10% from 2022.

Many organizations are heavily investing in AI and automation to remove the burden of manual work and operational efficiency. However to drive their wide scale adoption, they also need employees who can collaborate effectively with the technology. To bridge that gap, companies can use upskilling to retain talent, mitigate risks to the business, and allow employees to grow their careers.

Remember the pre-automation days in DevOps? Endless server configurations, manual deployments that took hours (or days!), and a constant feeling of being buried in repetitive tasks. Yeah, those were the times... �� Thankfully, those days are fading fast. The magic of automation has swept through the DevOps landscape, transforming tedious workflows into streamlined processes.

A top priority for many technical leaders is improving the performance and efficiency of their teams to maximize results and minimize costs. With the PagerDuty Operational Maturity Model, IT teams can reduce the total cost of ownership with better efficiency, mitigate the risk of operational failure to ultimately protect customer experience, and shift from a reactive state towards a more proactive approach—by using the PagerDuty Operations Cloud.

In the ever-evolving landscape of technology, engineers are the architects of the digital world. Their expertise shapes the platforms, applications, and services that define our daily interactions with technology. Yet, in the pursuit of innovation and functionality, there's one crucial aspect that often takes a backseat—site reliability. Site reliability engineering (SRE) has emerged as a critical discipline in the realm of software development and operations.

We are excited to announce an integration between ilert and Honeycomb, offering users an enhanced experience in observability and incident management.

Sometimes, the little things can make a big difference. We’ve added a new feature in Grafana Incident & Response Management (IRM) that lets you sync your Google Calendar out-of-office events with Grafana OnCall.

At a recent SRE Meetup in Bangalore, we had the pleasure of meeting Akshay Deshpande. During our conversation, Akshay, who manages a Performance/Observability Engineering team at Smarsh discussed his passion for observability and his constant drive to improve the field. Smarsh helps companies gain valuable insights from their communication data, enabling them to proactively identify potential regulatory and reputational risks before they escalate.