Each year, more than 296 million packages are shipped around the world via DHL and their premium service, Time Definite International. And at DHL Express Switzerland, a local unit of the international logistics and shipping company, the IT team provides solutions for tracking customs clearance progress, analytics, mobile and optical character recognition (OCR) scanning, and warehouse management on every package that moves through Switzerland.

CloudOps, or Cloud Operations, is quickly becoming the standard for managing IT operations in the cloud computing ecosystem. By transforming traditional IT operations to harness the full potential of the cloud, businesses are experiencing greater automation, collaboration, agility, and resilience. This article is a deep dive into the concept of CloudOps, its core components, the advantages it offers, and the steps necessary to implement it effectively within an organization.

Very few SaaS products exist completely independently. Between cloud service providers, payment processors, content delivery networks, and more, chances are you rely on external systems to keep your product working. When these systems fail, it can leave you feeling pretty helpless. In some cases you might have fallback options, but oftentimes all you can do is wait for recovery and clean up the fallout.

In today's rapidly evolving digital landscape, businesses increasingly rely on cloud computing and infrastructure to support their operations. As organizations migrate their workloads to the cloud, robust monitoring and management tools are paramount to ensure optimal performance, security, and efficiency. In response to this demand, Microsoft Azure has introduced the Azure Monitoring Agent (AMA), a powerful and versatile solution designed to enhance the monitoring capabilities of Azure resources.

🎵 Gotta give the people, give the people what they want! 🎵 You've been asking. And we've been listening. Over the past few weeks, we've been shipping frequently requested features to help you bring your incident management to the next level. It may be the dog days of summer, but let's ignore that, yeah? Just take a look at this recent changelog. Note that this is the biggest one we've ever published.

Writing a public postmortem regarding an outage is essential to maintaining transparency and accountability when things go wrong in a service or system. The purpose of writing a postmortem is to analyze and document an incident or event that has occurred, usually with a focus on identifying its root causes, understanding what went wrong, and outlining steps to prevent similar issues from happening in the future.

We are excited to announce that we have raised a $12M round of financing led by Renegade Partners with participation from Google Gradient Ventures (Google’s AI-focused venture fund) and XYZ Ventures. This brings our total funding to date to $15.2M ($20M CAD) alongside our other existing investors Y Combinator and 8VC.

Gartner recently published its Hype Cycle for Site Reliability Engineering, 2023, report. This blog reviews the future of site reliability engineering based on Gartner’s Hype Cycle. Additionally, the OnPage team is pleased that Gartner mentioned OnPage as a sample vendor in the Automated Incident Response category.

Recently in our Better Incidents Slack channel, there’s been some chatter around how people structure dedicated incident commanders at their company: distributed or centralized. The way I see it, there are two types of commanders: the temporary, distributed role — a hat that an on-call engineer or an engineering manager puts on during an incident. Then there’s the centralized, full-time role, where someone is the designated incident commander (or one of a few) for all incidents.

AI has revolutionized the way we engage online in 2023. From Chat GPT and AI Art Generators to healthcare, finance, and business, you can hardly read the news without reading the latest proclamation of how AI is poised to change every aspect of our lives. AI has brought fundamental changes to how we live and work, and we’re still scrambling to understand the impacts of these changes. Especially where their work is concerned, change can be difficult for people to embrace.