A critical partner in your supply chain just went down. An earthquake just hit your main operations hub. Breaking news about your organization just hit social media. Bad news first—there’s always another crisis or existential threat to your organization on the horizon. If you don’t have an established Crisis Response process and team in place, you’re running a high risk of failure.

Does anyone really enjoy being on-call? That looming dread over what could go wrong? The alarms in the middle of the night when everything does in fact go wrong? Of course not! But that doesn’t mean on-call shifts need to be a giant bundle of anxiety and exhaustion. This is something near and dear to our hearts at Grafana Labs, since the majority of our engineers participate in on-call shifts.

Data has become the lifeblood of businesses, empowering organizations to make more informed decisions, drive innovation, and gain a competitive edge. McKinsey touts the benefits of adopting data-supported capabilities, referring to the various ways data is utilized to enable and enhance the functioning of an organization.

Operational efficiency is as critical within the IT and engineering teams as any other part of the business. Automating repetitive tasks and reducing escalations within and to these teams is of immense value. While automation saves time and boosts productivity, the complexity of developing automation can be a limiting factor and bottleneck. Generative AI is a paradigm shift here, in that it brings consumer-style simplicity to assisting in the development of enterprise-grade automation.

Disruptive cybersecurity incidents become more and more commonplace each day. Even if nothing is directly hacked, these incidents can harm your systems and networks. Navigating cybersecurity incidents is a constant challenge — the best way to stay ahead of the game is with effective incident management.

Blameless was founded over 5 years ago, in a world that looked very different than the world today. We were the first mover in the incident management space, setting the standards for what these tools should achieve. These days, concerns about reliability, incidents, and toil have hit the mainstream. Why have we seen the tech world enter an era where reliability is priority #1? Why do we believe that the Blameless mission matters more today than ever before?

Gartner recently published its Hype Cycle for Site Reliability Engineering, 2023, (July 2023) report. OnPage was inspired by this report to share its prediction about the future of site reliability engineering. In this blog, OnPage will review evolutionary tools that can improve site reliability engineering practices.

Grafana Incident, the powerful incident response tool that is part of the Grafana IRM suite in Grafana Cloud, comes with a range of integrations out of the box, including Zoom and Google Meet spaces, GitHub and JIRA issues, and even a Google Doc template for post-incident review documents. One of the key features in Grafana Incident is the chatbot integration, which previously only supported Slack.

PagerDuty recently made changes to their pricing plans by moving rules-based noise suppression features out of their Professional Plan into the Event Intelligence add-on module. AlertOps includes rules-based noise suppression features beginning in the Premium Plan. AlertOps plans offer more competitive noise suppression features vs PagerDuty plans.