Operations | Monitoring | ITSM | DevOps | Cloud

With the increase in customers utilizing ConnectWise PSA (professional services automation) as their ticketing system, Exoprise has launched a new ConnectWise PSA integration. This integration, available for both Internal IT and Managed Service Providers (MSPs), enables automated ticket creation and resolution for Microsoft 365, cloud, UC and SaaS outage events into ConnectWise. Any network related event can be monitored and raised into ConnectWise in real-time.

With the digital world changing faster than ever, businesses are rushing to keep up, especially when it comes to supporting remote work. Interestingly, a report from 2023 highlighted that over 82% of businesses now support some form of remote work, underscoring the critical role of effective RMM solutions today. This makes choosing the right remote monitoring and management (RMM) tools more important than ever.

In the year 2020, a large percentage of businesses and job sectors moved to remote working due to the COVID-19 pandemic. Even when things turned a bit normal, still 63% of businesses chose to continue remote working. Even today, 40-50% of businesses work remotely. Remote working and e-commerce businesses have grown tremendously in the past few years. In such a case, managing customer satisfaction is of utmost importance.

Keeping an eye on memory usage is a must-do for system admins who want their Linux systems running at peak performance. When you're managing one server or a whole fleet, watching memory use can help you spot issues before they cause trouble for your apps or services. Linux has command-line tools and graphical ways to check memory usage, each giving you a different level of info and output style.

On December 31, 2008, all the Microsoft Zunes around the world stopped working. The development team hadn’t properly accounted for the Leap Year, and when the year changed over, everything broke. On February 29, 2024, card payments in a Swedish grocery chain went down, payment terminals in New Zealand gas stations crashed, and an EA Sports racing game was rendered unplayable for the day.

As Coralogix is a full-stack observability platform with log analytics, RUM, APM, SIEM and more, it’s hard to really compare it to Sentry’s very limited offering of error tracking and some other real user monitoring functionality. Sentry is also insanely expensive in comparison to Coralogix. Nonetheless, we shall attempt to assess how Sentry’s RUM offering stacks up.

Website incidents happen at any time for any reason. Your website might stop responding to customers. Performance may slow down. Main pages start giving client or server errors. And when they do strike, it brings frustration and confusion to your customer, leading to lower trust and engagement.

History has a tendency to repeat itself. This is because bad habits and anti-patterns are hard to break. And this remains the case with the latest sought-after engineering unicorn––the “Kubernetes expert”. These days, there is a veritable gold rush to hire the best and brightest Kubernetes wizards. Like all forms of expertise––this gold is rare, and as a result––is also costly. But this isn’t a new phenomenon in the technology world.

Today, we're announcing the early access program of Honeycomb for Frontend Observability. Honeycomb for Frontend Observability gives teams the ability to quickly identify opportunities for optimization within their web app. This starts with better OpenTelemetry instrumentation, available as an NPM package, that lets you instrument and collect attribution data on Core Web Vitals in under an hour.