Operations | Monitoring | ITSM | DevOps | Cloud

Businesses rely on software solutions increasingly in our modern age, and it’s constantly evolving. Compared to some of the software being used in the early 2000s, we’ve seen large changes, resulting in more complex frameworks, which come with their own unique changes. As software and systems become more complex, so increases the probability of errors occurring and the level of jeopardy those errors might present.

The right set of professional services automation features can transform your business operations. ‍ Most organizations (97%) believe that business process automation is crucial for digital transformation. 67% of companies use business process automation solutions that improve end-to-end visibility across different systems. While 24% of companies have started implementing low-code process automation systems, 29% plan to implement low-code process automation software shortly.

Business continuity is a vital aspect of modern business operations. It is the ability to maintain essential business functions during and after unexpected disruptions or disasters. Downtime, in the context of business continuity, refers to periods when critical systems are unavailable. When such a catastrophe happens, the repercussions can be significant. For one, it can be costly—every moment of system unavailability can result in financial losses.

It would not be an exaggeration to say that IT documentation is critical to your business’s success. It is one of the most crucial best practices in IT operations and allows you to record, organize, and store information about an IT environment, from devices information to passwords and contact information. Without great documentation, your IT department would not operate at its best.

The cornerstone of any IT department is the strength of its help desk. When your end users have to jump through hoops to resolve their issue or wait an eternity to receive a reply, it doesn’t create a positive experience and could ultimately lead to unhappy employees, poor ratings, or lost sales. It is essential that you have a robust IT help desk system that can seamlessly categorize, prioritize, and assign each ticket to a different technician in just minutes.

These days, mobile device management (MDM) is a necessity for any organization looking for an effective and efficient way to monitor its mobile assets. However, understanding the vast number of MDM solutions available in the market today, knowing which software is best for your business, and the factors that influence MDM cost may become challenging, especially if you don’t know what to expect.

Setting up OpenCost with Levitate to monitor the cost of Kubernetes clusters.

Faulty deployments and other types of erroneous changes may account for around 70% of all application outages. With the prevalence of CI/CD workflows, engineering teams make changes to their applications, services, and infrastructure all the time, which can make it difficult to trace issues to specific changes.