Customer service has come a long way, from its roots in face-to-face interactions and phone support to today's sophisticated digital platforms. The latest phase in this evolution is about shifting from human-led processes to AI-driven solutions. According to Gartner, by 2025, 80% of customer service and support organizations will utilize generative AI technology to enhance agent productivity and elevate the overall customer experience (CX).

Internxt S3-compatible object storage is now available! This feature allows individuals, businesses, or enterprises to manage large-scale data, with the same emphasis on security and private storage that Internxt values Plus, alongside object storage, we also offer an additional method to manage your files via Rclone support. Rclone is available in two ways: This article will explain object storage, its benefits, features, and pricing.

Are you ready to take your IT operations to the next level and unlock the full power of the BigPanda AIOps platform? Our engaging online learning platform empowers professionals like you with top-notch training and certification opportunities. Our carefully designed courses allow you to learn at your own pace and convenience through asynchronous learning. Whether you are a seasoned IT expert or just starting, our courses cater to all skill levels.

If retailers want to build trust with customers, they must be transparent about data collection and usage. This blog provides actionable guidance on gaining valuable insights from data while protecting customer privacy. The retail sector's increasing use of real-time data analytics is a double-edged sword in our privacy-first world. On one hand, it is a promising new revenue opportunity that leverages what retailers, by default, can already access.

We recently announced a new feature to enhance how you communicate with your users during maintenance, incidents, and general service updates. Status Page Templates allows you to save and re-use status updates - but how do you know what incidents might happen or what updates you need to keep users informed about until it's too late? We have put together a library of ready-to-use templates designed to keep your users informed with clear, concise and consistent messaging.

Despite DNS being the backbone of Internet connectivity, reliable metrics for benchmarking DNS performance are surprisingly scarce. This gap often leaves IT teams navigating in the dark, unable to effectively gauge how their DNS configurations stack up against industry standards. To address this pressing need, Catchpoint worked with IBM NS1 Connect to provide a clear, data-driven picture of DNS performance.

Sampling is a necessity for applications at scale. We at Honeycomb sample our data through the use of our Refinery tool, and we recommend that you do too. But how do you get started? Do you simply a set rate for all data and a handful of drop and keep rules, or is there more to it? What do these rules even mean, and how do you implement them? To answer these questions, let’s look at a rules file template that we use for customers when first trying out Refinery.

Data is wealth. Extracting insights from data is valuable for any organization—data aids in making informed decisions, optimizing operations and costs, and understanding how customers behave. However, reaping the benefits of data requires an investment in the right tools, resources, and people — something smaller organizations may not have the means to do.

We know how crucial it is to provide clear and timely communication during incidents or downtime. That’s why we’re excited to introduce Status Page Update Templates - a new feature that makes it even easier to keep your users informed while maintaining a consistent message.

There are four main cloud delivery models (cloud computing services) and four major cloud deployment models (types of cloud computing). Each model is unique, and that affects how it impacts cloud management, data security, and cost management, among other considerations. Here’s exactly what each cloud computing model provides and how to choose the best option for your needs.