You often need to add authentication and authorization when developing an application for a user base. But what are they? Why are they so important? This blog post will define these terms and discuss how to implement custom role permissions in an ASP.NET Core API.

Twilio Flex is a React-based web app that lets you run your contact center as a service, and years ago, while working at a previous company, I was tasked with setting it up with Sentry for application observability and error monitoring. To help you set up Flex with Sentry— and using all the lessons I learned along the way— I’ve teamed up with Bruno, Solutions Engineer, from Twilio to build a new Twilio Flex integration.

In today’s dynamic IT landscape, effective monitoring of application servers (app servers) is crucial to ensure optimal performance, security, and user satisfaction. Monitoring tools help in identifying potential issues before they become critical, allowing for proactive management and maintenance.

It’s 2 am on a Saturday, you’re sound asleep, and suddenly your phone lights up, ringing and buzzing loudly on your nightstand. You know it won’t be good news, but it’s worse than you could have imagined—your network and systems have suffered a ransomware attack. As you quickly change and start driving into the office, you keep asking yourself one question—didn’t we pass our annual security audit three months ago with flying colors?

When service outages happen, the clock starts ticking, not only to restore that service, but also to identify and fix the root cause so the problem doesn’t recur again and again. However, root cause analysis (RCA) can be exceptionally time-consuming for IT teams tasked with combing through massive log files for clues about the underlying problem.

DevOps practices have become essential for streamlining the journey from code to production. Development and operations teams work together to ship better software faster. But even with DevOps, getting source code from commit to production can face long lead times and scalability issues. That's where deployment pipelines come in, automating the journey and speeding processes up. In this article, we’ll walk you through automating your deployment pipeline.

We are excited to add one more integration from the Industrial Internet of Things realm to our catalog! The seamless integration between ilert and Ubidots aims to streamline your operations, reduce machines' downtime, and improve overall efficiency.

Artificial Intelligence (AI) is rapidly becoming an essential component of the telecommunications industry, driving significant changes in how networks are managed, optimized, and maintained. With the growing complexity of telecom networks, coupled with the rising demand for seamless connectivity, AI offers a range of solutions to address these challenges. From predictive maintenance and network optimization to enhancing customer service, AI is poised to transform telecom operations.

Since the launch of ChatGPT in November 2022, the world has seen a huge shift in our personal, business, and creative lives. Although we often use AI daily, its addition to our lives has not been without problems. It has caused writer strikes and worries about how AI handles our data and what it means for privacy, and many people are worried about AI taking over their jobs.

Rather than striving for immediate perfection, which can be unrealistic in complex IT environments, the KEDB, or Known Error Database, provides a practical approach. Teams use KEDBs to document known errors and their workarounds so they can address issues efficiently and keep systems running while more permanent solutions are developed. It's an approach that not only keeps operations on track but also supports ongoing improvements and knowledge sharing within the organization.