Operations | Monitoring | ITSM | DevOps | Cloud

Edge + AppScope: Unlocking New Insights You Didn't Know Existed Was Never This Easy!

The moment has finally arrived! “Yes! I do” “Yes! I do” With great joy, I now introduce to you the newly married Edge and AppScope! Beginning the journey of a lifetime, let’s give it up for this power couple! Together they offer auto-discovery, central management, high scalability, high-fidelity data collection, and rich observability.

Watch: How to get started with Grafana Phlare for continuous profiling

A big piece of news to come out of ObservabilityCON in early November was the launch of Grafana Phlare. Phlare is an open source, horizontally scalable, highly available, multi-tenant continuous profiling aggregation system. Continuous profiling has been dubbed the fourth pillar of observability, after metrics, logs, and traces. The idea behind Phlare was sparked during a company-wide hackathon at Grafana Labs.

An Introduction to SOC Automation

The Security Operations Center, or SOC, is the backbone of modern security operations. By centralizing security monitoring, detection, and response, SOCs help organizations manage security risks more efficiently and effectively. But simply setting up a SOC doesn’t guarantee optimal security workflows. To get the very most from your SOC, you must automate its operations as much as possible.

What's New: PagerDuty Mobile Home Screen Experience

Hybrid and remote work is now the status quo. Companies campaigning for workers to return to the office are facing resistance, with some employers finding that they’re losing employees to jobs that give prospective hires the flexibility they want. Flexible work models have become a competitive advantage in a strained labor market. According to the latest Future of Work report from Accenture, 63% of high-growth companies have adopted a “productivity anywhere” workforce model.

Announcing New CircleCI + Honeycomb Integration Guide

If you’re writing software today, then you likely use a CI/CD pipeline to build and test your code before deploying it to production. Having a fast and efficient build pipeline saves you development time, shortens feedback loops, and helps you ship features faster. Conversely, slow and unreliable build pipelines are full of lost productivity and sadness.

Top 7 Customer Service Skills Every Service Desk Team Should Have

Internal IT support teams are often the first place employees turn for help with technical issues, and it’s important for team members to be able to quickly understand problems, identify solutions, and enable the employee to get back to work. Though there are plenty of technologies and organizational practices capable of improving support service teams, team-wide skills are the heart of every great service provider.

MTTD: An In-Depth Overview About What It Is and How to Improve It

In this post, we'll learn all about the incident metric mean time to detect (MTTD). We'll see how to measure it and look at its relationship with other incident metrics like MTTR (mean time to recover). Both metrics give useful insights into your incident recovery ability.