Operations | Monitoring | ITSM | DevOps | Cloud

Peanut butter and jelly are two great condiments on their own but pairing them together elevates the sandwich game to a whole other level. That’s pretty much the case with employee experience and customer experience. When organizations pair EX and CX together and channel their efforts to keep both ends of the spectrum happy and delighted, the end result is the sweet and salty aftertaste of PB&J in the form of lower employee turnover and higher customer satisfaction.

A website's optimization for search engines and SERP ranking is one thing, but its quality assurance is another thing entirely. What's the use of ranking first on search engines but having a website that doesn't function? Website testing monitors if the website performs its functions as intended, assessing if the final output is good enough to present to end-users.

As businesses grow, the support teams often struggle to keep up with increasing workloads. There is often more than one issue, service request, or customer query that needs resolving, and the staff can be under-equipped to attend to them in real-time. Hence, it is vital to ensure that your IT support staff should be able to maintain high levels of productivity, swiftly address customer demands, and efficiently manage all incoming support requests.

We frequently get asked questions about how to maintain and optimize SCOM. So here are the top SCOM questions we get asked and answers from the experts.

One of our partners in the LATAM region is working with an end customer, to implement a custom predictive maintenance dashboard, by pulling in and correlating data from multiple sources (like Zabbix, Jira Cloud, Cato Networks, Extreme Networks CloudIQ, etc.) and sending out the data to update a Grafana dashboard, which can read data from OpenSearch. Partner is using our data bots and low-code/no-code pipelines to implement this project.

As Product Manager for Avantra it gives me great pleasure to announce that we’ve just released our newest version of Avantra, 21.11.5, packed full of features, fixes and security updates. For Avantra 21.11.5, we’ve especially been focusing on our automation engine and working with a number of our customers to incorporate their feedback and requirements into how Avantra works. Let’s dive into a few of the newest features that are the most exciting.

The new Charmed Operator covering the Capsule Kubernetes extension allows users of Canonical’s Charmed Kubernetes distribution to automatically install and integrate Clastix Capsule Multi-Tenancy as part of the Kubernetes cluster deployment process.

GraphQL is a query language and server-side runtime for APIs developed by Facebook in 2012. In this guide, we will implement an Angular Apollo GraphQL client with the help of a sample To-Do app. Before we demonstrate how to implement the Angular GraphQL client, let’s have a brief overview of the Angular framework and GraphQL.

Sentry is a monitoring platform that allows developers to track errors and performance data. In this tutorial, we’ll show you how to add Sentry to a Django application so that you can track and resolve any errors or performance issues that occur while your application is in production.