Containers are lightweight, portable, easily scalable, and enable you to run multiple workloads on the same host efficiently, particularly when using an orchestration platform like Kubernetes or Amazon ECS. But containers also introduce monitoring challenges. Containerized environments may comprise vast webs of distributed endpoints and dependencies that rely on complex network communication.
Amazon Elastic File System (EFS) provides shared, persistent, and elastic storage in the AWS cloud. Like Amazon S3, EFS is a highly available managed service that scales with your storage needs, and it also enables you to mount a file system to an EC2 instance, similar to Amazon Elastic Block Store (EBS).
In Part 1 of this series, we looked at EFS metrics from several different categories—storage, latency, I/O, throughput, and client connections. In this post, we’ll show you how you can collect those metrics—as well as EFS logs—using built-in and external tools.
In Part 1 of this series, we looked at the key EFS metrics you should monitor, and in Part 2 we showed you how you can use tools from AWS and Linux to collect and alert on EFS metrics and logs. Monitoring EFS in isolation, however, can lead to visibility gaps as you try to understand the full context of your application’s health and performance.
Following the security issues in the MSP market over the past 24 months, our customers, who are understandably concerned, have been asking what we do to keep the N-central® appliance (hosted or on-premises) updated and secure for them. I will do my best in this short article to outline how our engineering team keeps up with security. Please note this is valid as of the time of writing, but can change at any point.
Everywhere you look, you see something to do with software and applications. But for all this software to work well, the people behind them have to know how they work. For a software developer, this comes as no surprise. They need to know how their code is working when deployed. Before the software deploys, they want to iron out errors, so they don’t become problematic and frustrate customers.
When you have access to the best customer service software, you can enhance the overall customer experience and deliver greater levels of customer satisfaction. Customer service software can help to bridge the gap between customer expectations and your existing workflow. If you’re committed to delivering incredible experiences, you must invest in the right tools. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.
