Operations | Monitoring | ITSM | DevOps | Cloud

AI: Where in the Loop Should Humans Go?

AI is everywhere, and its impressive claims are leading to rapid adoption. At this stage, I’d qualify it as charismatic technology—something that under-delivers on what it promises, but promises so much that the industry still leverages it because we believe it will eventually deliver on these claims. This is a known pattern.

What's new with AWS for 2025

Amazon Web Services (AWS) holds onto the top spot with a 30% share of the global cloud infrastructure market. Despite fierce competition, AWS remains the leader by consistently driving innovation in AI and cloud computing. In this blog, we explore the latest advancements, from global infrastructure expansion to enhancements in cloud services’ availability and performance, as well as what AWS has planned for 2025.

Masterfiles Policy Framework: the 'module' that started it all

The MPF or Masterfiles Policy Framework is intended to provide a stable base policy for installations and upgrades, and is used by both CFEngine Enterprise and CFEngine community. When you create a new cfbs project with cfbs init one of the questions is related to the MPF: Of particular interest to policy writers is the lib sub-directory: Let’s look through some of the helpful bits you can re-use in your policy!

Signals Turns One! A Year of Growth and Innovation

A year ago, we launched Signals with a simple but powerful idea: on-call shouldn’t be a painful juggling act. Too often, teams had to bounce between separate alerting and incident response tools, slowing everything down when speed mattered most. And traditional on-call tools? They were built around services, not the people responding to them.

OpenShift vs. Kubernetes: What's the Difference?

If asked even a year ago to forecast the most dominant technologies of 2024, it].; may not be too surprising that containerization would be among those seeing widespread adoption. Now commonplace for modern app development, organizations are faced with deciding between two leading container orchestration platforms: OpenShift and Kubernetes, each touting superior orchestration. With both platforms vying for a share in the market, many struggle to choose one over the other.

Top Audit Logging Best Practices

Audit logs, otherwise referred to as audit trails, are detailed records that document activities or a sequence of activities or events. Typically, they deal with the usage of systems, applications, and/or networks. They are crucial in ensuring security, compliance, and operational oversight and enable users to keep track of the history of all actions executed and who has done what and when.

From Beeps to Breakthroughs: How Mobile Apps are Taking Over Pagers in Healthcare

In recent years, the healthcare industry has been facing a pivotal shift on the communication front, with smartphones outpacing pagers as the tool of choice. So, I want to highlight how this shift came to be and why legacy pager systems fall short in the era of real-time communication and collaboration. From patient outcomes to streamlining workflows, I will uncover how HIPAA-compliant mobile technology is transforming the way doctors, staff, and patients communicate.

Why engineering teams are moving from PagerDuty to incident.io On-Call

Recently, we hosted a webinar on migrating from PagerDuty, where we explored why so many engineering teams are rethinking their on-call tools. This blog post is based on that conversation, diving into the frustrations teams face with PagerDuty and how incident.io On-Call offers a better way forward.