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Latest Videos

SSL certificate life cycle management: Unraveling the mystery behind web service outages

How often have we tried to access a website or a web service to find that the service is down? Most of the time, an expired SSL certificate is reason behind such unforeseen outages. Not only does it result in loss of productivity for end users, but also leaves a dent in the hard-earned reputation for business owners. This webinar throws light on a few such real-world scenarios and recommends a few best practices you should follow to stay on top of SSL certificate life cycle management.

Leverage analytics to get a unified view of enterprise IT

The IT department of an organization often encompasses several small subdepartments that operate independently from one another. While this enables efficient operations, it prevents top-level management from having a complete picture of the entire IT environment because metrics are split across several tools.

Resource Management, Images, and more with ServiceDesk Plus 11.1

The user education team at ServiceDesk Plus brings you a close-up on all the great features built into ServiceDesk Plus 11.1. Learn how resource management helps you distribute tasks among your techs; add images to your service templates; customize your application pages by user, and much more.

Integrating Mobile Device Manager Plus with Jira Service Desk

Every organization has a help desk solution to manage and resolve employees' asset related issues. Mobile Device Manager Plus integrates with Jira Service Desk to empower the help desk technicians with the ability to perform various device management tasks right from the Jira Service Desk console.

IT change management in ServiceDesk Plus

Learn how you can streamline your #changemanagement process with ServiceDesk Plus - http://bit.ly/36x86Gw. Leverage various automations like change workflows, automatic approvals, notifications, and more to improve your change process. Plan, track, and implement your changes in one place to minimize disruptions and maximize efficiency.