Identify procedural bottlenecks that are impeding incident closure, and stay on top of every process involved in resolving an incident using Analytics Plus for ServiceNow.

With enforcement of the California Consumer Privacy Act (CCPA) set for July 1, 2020, it is time for organizations to ensure their compliance strategy is in place. With the CCPA already in effect since January 2020, regulators expect the companies to be CCPA compliant now. The CCPA requires organizations to secure the sensitive data they hold, while also protecting the privacy of consumers.

In the third session we will discuss the change management process, define the different types of changes possible, and how to implement them with minimum disruption to the organization. We will also discuss how a company moved their entire on-premises infrastructure to the cloud using ServiceDesk Plus, and how they were able to plan such a large scale change and effectively implement it. See the cloud version of ServiceDesk Plus in action, as we show how to use all the available features to plan and implement changes better.

Every incident is a moment of truth that will make or break the image of a service organization. The Incident management is no longer considered a mere resolution process. It should be used to create customer experience and translate it into a great value proposition. In this webinar you will learn how Incident Management practice will have a positive impact on your operations.

ManageEngine, with its wide range of product portfolio, offers IT management solutions through the cloud. A one-stop shop vendor to choose from a host of cloud offerings on IT Helpdesk and Asset Management, Identity Management, Mobile Device Management, Patch Management and IT infrastructure monitoring.

In this video, we will examine a real-life major incident where an internet service provider (ISP) faces a massive outage, and scores of its customers are receiving 502 (bad gateway) errors. Learn how to harness the full potential of ServiceDesk Plus, and establish the best practice framework for managing any level of incident in your organization. Follow us on social.

In this video, we will examine a real-life major incident where an internet service provider (ISP) faces a massive outage, and scores of its customers are receiving 502 (bad gateway) errors. Learn how to harness the full potential of ServiceDesk Plus, and establish the best practice framework for managing any level of incident in your organization.

ITIL 4 is the first significant update to the leading IT service management(ITSM) and digital service management framework since 2011. Drawing on extensive input from industry experts around the globe—including content writers, reviewers, and contributors—ITIL 4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.

Launching ManageEngine Analytics Plus for Jira Software and Jira Core. Discover important Agile & Scrum metrics, KPIs, reports and dashboards that project managers now have access to, allowing them a level of visibility into their team and projects like never before.

In this video, we'll go over configurations that are key to implementing an effective project management process in ServiceDesk Plus.