Using the new change workflow builder, users can now configure end-to-end workflows scaling to meet their business requirements. Dynamic approvals within each stage of the workflow, conditions to decide the path of the change and switch operations to shift the same, and the feasibility to perform field updates on change requests, are some of the functionalities available with the new change workflow builder.

This webinar recording gives you a clear picture of the various credential-related perils that can surface because of implementing business process automation (BPA) workfows in your enterprise. Ganesh, our in-house IT security expert will walk you through the risks associated with hard-coding privileged credentials within application scripts and also provide you with a handful of security best practices to mitigate the risks and fortify your IT infrastructure from credential exposure through PAM360.

In the second episode of ManageEngine's Masterclass 2021, we will discuss how you can build an effective Service Catalog that is ideal for your organization's needs.

Ever wondered how enterprises like Zoho, with over 50 SaaS applications and more than 180,000 customers, handle the spectrum of IT incidents they face? Download this free e-book now to get an insider look into the incident response and management processes that Zoho has perfected over the years.

Until recently, topics like data ethics and ethics in AI were limited to academic circles and non-profit organizations rallying for citizen data rights. Fast forward to 2020, and the scenario is very different; AI ethics has become a mainstream topic that's a top priority for big organizations. With data collection and processing capabilities growing by the day, it's become easier than ever to train machine learning (ML) models on this collected data. However, organizations have come to realize that, without building transparency, explainability, and impartiality into their AI models, they're likely to do more harm than good to their business. This podcast will explore why ethical AI is the need of the hour, and what key factors AI leaders should consider before implementing AI in their organization's ecosystem.

Learn how to configure #MicrosoftTeams with ServiceDesk Plus, and leverage the collaboration app from Microsoft as an additional channel for IT and enterprise support.

Learn how to configure #MicrosoftTeams with ServiceDesk Plus, and leverage the collaboration app from Microsoft as an additional channel for IT and enterprise support.

Are ineffective #ITSM technologies or inadequate fulfillment processes standing in the way of your request management strategy? Reshape your #request_management approach with ServiceDesk Plus. With smart automations and an intuitive self-service portal, you can now stay on top of all service request tickets and deliver a better experience for your end-users.