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Latest Videos

Unified agent for asset discovery for ServiceDesk Plus

In this video, we will discuss the new agent for ServiceDesk Plus, the configurations required to set it up, remote control, and more. With the new, enhanced unified agent for asset discovery, courtesy of Desktop Central, the unified endpoint solution (UEM) from ManageEngine, ServiceDesk Plus users now have access to a powerful agent which enables efficient asset discovery, remote control, and more.The new agent is available for ServiceDesk Plus customers using professional and enterprise editions, both new installations and upgrades alike.

Protecting digital privacy and using technology for good

In the latest episode of the ManageEngine Insights' podcast, John Donegan speaks with Frank Satterwhite, the principal cybersecurity consultant at 1600 Cyber, a cybersecurity consultancy based out of Germany. Satterwhite discusses how he uses music to inform communities about technology, and he addresses his top cybersecurity concerns of the moment, including the fight against disinformation online.

ITIL 4 High-velocity IT: How High Velocity Organizations Enable Resilience & Anti-fragility

During this period of global crisis and disruption, organizations depend on their IT departments and suppliers to deploy digital collaboration and management platforms at increasing speed while at the same time requiring stable operations, increased availability, and security.

Free ITIL v4 training from ITIL 4 co-author Barclay Rae | ITIL4 implementation in non-IT areas | ESM

Learn about #ITIL4 and #enterpriseservicemanagement from one of the ITIL 4 architects and co-author on how to extend the scope of ITIL 4 beyond IT and best practices to benefit your organization. With the developments in ITIL 4 in recent years, organizations are now appreciating the real meaning of value “co-creation,” and the need for collaboration across organizations. So there is a lot of development and collaborative work taking place to synthesize and integrate work, tasks, and value streams across departments, teams, and functional groups—all well beyond IT.

Assessing the cybersecurity landscape

In the latest installment of the ManageEngine Insights' podcast, enterprise analyst John Donegan sits down with Andy Bates, the executive director of the Global Cyber Alliance. An expert in the field of cybersecurity, Bates discusses current IT security trends, attack vectors, crime deterrents, and other emerging issues, such as biometrics and blockchain technologies. Bates also addresses user psychology as it relates to IT security, as well as some of the silver linings of the COVID pandemic.