Speakers: Rachel Obstler, VP, Product Management, PagerDuty; Jonathan Rende, SVP, Product and Marketing; Tim Armandpour, SVP, Product Development, PagerDuty

There is a tendency to imagine (or remember!) incidents as unfolding much neater and orderly than they actually are. Events can lead some engineers scratching their heads about what is happening, while their teammates can instead be confused about how it's happening.

Speakers: Jennifer Tejada, CEO, PagerDuty; Rathi Murthy, SVP/CTO, Gap Inc.; Aaron Levie, CEO, Box, Inc.

Catch up on all the exciting things we’ve released over the past several months, including key milestone announcements from our third annual PagerDuty Summit. In this edition of PagerDuty Pulse, you’ll get a view into the new and enhanced PagerDuty Platform.

Learn how Event Intelligence, the next-gen approach to Event Management and AIOps, helps teams to cut through the noise and operate at scale. This introductory session will walk through key best practices and requirements such as reducing noise via adaptive machine learning, accelerating triage via integrating machine data with human response, and much more.

Atlassian’s mission is to unleash the potential of every team. Atlassian’s newest product, Jira Ops, is built on top of Jira with a direct connection to PagerDuty to ensure teams can be successful and respond quickly when things break. This session will cover how PagerDuty and JiraOps work together to help teams respond to incidents, quickly and in real-time.

IT Operations telemetry has always focused on the health of servers, applications, and technical services...but what really drives the quality of all these things are the people behind them. Companies must understand employee health in order to retain and attract talent that keeps systems running at peak performance.

One way to break the cycle of alert fatigue is by improving the quality of the signals you monitor. That can mean greater resolution at which monitoring data is ingested and processed, smarter statistical methods for aggregating and correlating data across multiple services, or routing alerts through an escalation and incident management system.

So the dumpster is on fire. Again. The site’s down. Your boss’s face is an ever-deepening purple. And you begin debating whether you should join the #incident channel or call an ambulance to deal with his impending stroke. Firefighters have clear procedures and a strong hierarchy. The first truck at a scene immediately begins assessing the situation.

Chaos engineering is here to stay. There's a thriving community, numerous open source projects, a few books, even a startup. Companies are hiring chaos engineers and creating entire teams focused on chaos engineering. This talk is about strategies for launching a chaos engineering movement at your company, as well as the challenges and results you can expect.