PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

Interested to learn how new PagerDuty integrations for AWS can help your teams drive real-time digital operations? Join Joe Norman, AWS Solutions Architect and Eric Burns, PagerDuty Senior Solutions Architect as they discuss how PagerDuty integrations have optimized real-time operations for AWS customers like William Hill, FanDuel, Pitney Bowes, and Xero.

Incident Response Training @ PagerDuty Summit Series Chicago, September 27th, 2017

Learn how easy it is to get up and running with the PagerDuty API in just a few minutes. Harness automation in your incident response and digital operations by leveraging PagerDuty’s REST based API. This video covers basic concepts regarding APIs, REST and JSON. You will also be introduced to PagerDuty’s industry leading interactive API documentation that will automatically provide executable API code at your fingertips.

TDD is table stakes for any good team, but it’s not enough: these days you need ODD: Observability-Driven Development (and Design). Observability should be baked into every step of your software development process, from conception to maintenance period. No pull request should ever be accepted without being able to answer the question, "how will you know if this works?".

Speakers: Rachel Obstler, VP, Product Management, PagerDuty; Jonathan Rende, SVP, Product and Marketing; Tim Armandpour, SVP, Product Development, PagerDuty

There is a tendency to imagine (or remember!) incidents as unfolding much neater and orderly than they actually are. Events can lead some engineers scratching their heads about what is happening, while their teammates can instead be confused about how it's happening.

Speakers: Jennifer Tejada, CEO, PagerDuty; Rathi Murthy, SVP/CTO, Gap Inc.; Aaron Levie, CEO, Box, Inc.

Catch up on all the exciting things we’ve released over the past several months, including key milestone announcements from our third annual PagerDuty Summit. In this edition of PagerDuty Pulse, you’ll get a view into the new and enhanced PagerDuty Platform.

One way to break the cycle of alert fatigue is by improving the quality of the signals you monitor. That can mean greater resolution at which monitoring data is ingested and processed, smarter statistical methods for aggregating and correlating data across multiple services, or routing alerts through an escalation and incident management system.