Operations | Monitoring | ITSM | DevOps | Cloud

In Netflix engineering, we’re driven by ensuring Netflix is there when you need it to be. We strive to provide a service that people love and can enjoy anytime, anywhere. An important foundation for bringing our customers joy is a strong focus on reliability that ensures Netflix will be available when they need it. In this talk, I’ll tell the story of how we've grown our reliability practices over time to meet the changing demands of microservices and distributed computing.

Among the common goals of today's engineering and operations teams is to adopt a culture of service ownership: ""You build it, you own it."" As with many ancillary objectives to driving DevOps across an organization, this is easier said than done. Sometimes this is in small part due to the technology stack/architecture of a given company. But more often than not, this is because teams lack the human-to-technology mechanisms that allow for a culture of service ownership.

Incident response is something you hope to never need, but when you do, you want it to go smoothly and seamlessly. Normally the knowledge of how to handle incidents within your company will be built up over time, getting better with each incident. While tools such as PagerDuty's Major Incidents Application can help you recover quickly, the process you follow is just as important. This documentation will allow you to learn from the start something which has taken us years to build up. Giving you a head start on how to deal with a major incident in a way which leads to the fastest possible incident recovery.

Executives interrupting incident calls? Distracted technical responders? Uninformed customer support team? No visibility into ongoing incidents in your organization at all?

Enjoy this product demo that highlights a subset of new capabilities from PagerDuty's Summit 2021 Product Launch as well as some of PagerDuty's core capabilities within a retail industry IoT use case workflow.

The Geneva University Hospital (HUG) is one of the five university hospitals in Switzerland and one of the largest hospitals in Europe. Pierryves Fournier, SRE Team Lead at HUG, explains how PagerDuty and Rundeck help automate his team's incident response process, empowering the right action when seconds matter.

Organizations need a solution that’s designed for today’s dynamic digital reality. Hear customers like Carrefour Bank, IG, The Trevor Project, Vodafone, and Zoom explain how PagerDuty empowers them in an always-on, real-time world.

To succeed in a world of digital first customer experiences, operations must also be digital first. Join PagerDuty CEO Jennifer Tejada for her keynote at PagerDuty Summit 2021.

John Wiley & Sons, Inc., commonly referred to as Wiley, is a global publishing company founded in 1807 that focuses on academic publishing and instructional materials. Sean Mack, CIO and CISO of Wiley, discusses how PagerDuty is empowering teams to own and support services 24/7/365 as digital learning becomes more prevalent.

Solarisbank is Europe’s leading Banking-as-a-Service platform that enables any business to offer their own financial services. Satyajit Ranjeev, Daria Kameneva, and Jens Hermann discuss how PagerDuty helps teams implement a “you build it, you own it” model and reduce incident response times.