Operations | Monitoring | ITSM | DevOps | Cloud

Raise your hand if you enjoy being buried in alerts or woken up at 2am? (Yeah... thought so.) Ever-rising customer expectations around high availability and performance put massive pressure on the teams who develop and support SaaS products. And teams are literally losing sleep over it.

ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.

If you want your DevOps initiative to take off, be prepared to provide some metrics! IT organizations that can't quantify their risk factors and exposure are likely to make investments in DevOps where it doesn’t matter. After working with several teams that lost their support for DevOps after making automation investments in areas that weren't important, Anne Hungate's “Know Your Numbers” model emerged.

Everyone is excited about cloud-native applications. And for good reason! They're scalable, resilient, portable across cloud environments, and make it easier to incorporate customer feedback quickly. But there's a catch: cloud-native applications fundamentally change the way you provision, deploy, and manage your infrastructure.

In an age of disruption, increasingly complex and chaotic problems demand emergent or completely novel practices. Decades-old practices no longer work, raising difficult questions about the role of management in a world being disrupted by technology.

Software has changed the way we work, and no one has had to adapt faster than the IT team. In this keynote, learn about the new developments across Atlassian cloud products targeted at helping IT teams meet the challenges of building a world-class operations, incident management and support organization.

Incident response teams are evolving, thanks to DevOps, agile, and today’s demand for always-on services. But, what’s the best way to respond when you’re faced with a complex mix of systems, software, and teams? Is there a way to respond faster, collaborate better, and continuously improve your incident management process?

Service desks have traditionally been used by IT and support teams. However, providing stellar service isn't limited to just those teams. From legal to marketing, managing facilities, and everything in between, teams are being bombarded and interrupted with requests.

Atlassian product teams use a blend of agile and DevOps practices. But there are still SOX and ISO compliance standards to meet when it comes to change management. What's a modern dev team to do? Join Guy Herbert, Atlassian's IT compliance lead as he shows how we combine peer review and build testing with a new approach to compliance in order to deliver customer value quickly while meeting our compliance obligations.

Improve customer satisfaction by staying on top of your inactive tickets using the Last Activity Report in Analytics Plus.