Operations | Monitoring | ITSM | DevOps | Cloud

ALL NEW PARALLEL: S1E4 - The Virtual Murder

Back AGAIN by popular demand! Here's episode 4 of Tim Flower's brand new IT mystery series, Parallel. The team at Zentech has been hard at work investigating a murder. This time it's actually time that's the victim, and everyone is a suspect - especially the VDI team. "The Foundation" makes another appearance, and the team gets closer to uncovering the source of many of their recurring IT issues, with the help of an AI assistant and a very persistent DEX team.

Set up Splunk AI Assistant for SPL in Enterprise environments with Cloud Connected Integration

Unlock the power of the Splunk AI Assistant for SPL in your enterprise environment! In this quick tutorial, we'll walk you through the entire process, from downloading the app on Splunkbase, accepting the license agreement, and installing it in your environment, to completing the cloud-connected configuration which now allows you to use the AI Assistant in even more environments!

OpenTelemetry Deep Dive: Resilience & High Availability in the OTel Collector

Missed it live? Catch the full recording of OpenTelemetry Deep Dive: Resilience & High Availability in the OTel Collector — a 1-hour workshop on building telemetry pipelines that never drop a signal. We’ll show you why resilience matters, how to design high-availability architectures, and how to configure the OpenTelemetry Collector with retries, batching, and persistent queues. Plus, you’ll see live demos in both Docker and Kubernetes — including scaling Gateway collectors with an HPA — and how Bindplane makes large-scale management seamless.

E7: Building a robust IT asset management practice using ServiceDesk Plus

In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and software assets, discover assets using various methods, loan assets temporarily to contract employees, and auto-assign assets to users.

Reality Bytes #62: Digital Overload - The Distraction Episode

In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From smartphones and smartwatches to endless Teams notifications, our panelists share their personal "kryptonite" when it comes to staying focused.