Operations | Monitoring | ITSM | DevOps | Cloud

Agentic AI is not just hype—it’s a force multiplier that enables infrastructure and operations teams to do more, with less effort, in less time. Importantly, it helps IT teams compress time to resolution and even proactively detect and respond to issues, before they escalate.

A Microsoft vulnerability with a 7.2 CVSS score has been disclosed, requiring specific steps for exploitation. Proof of concept code is available, which gives attackers an advantage. This vulnerability affects only Windows Server 2025, limiting its impact. Users are advised to apply OS updates for Windows Server 2025 this month to mitigate risks.

Shorter days ahead… Switch your Alloy Navigator to Dark Mode and give your eyes a break during cozy afternoons. Perfect for anyone who likes to work in a calmer, low-light environment! Yes, we’re a bit late to the party. Dark Mode for technicians finally arrived in Spring 2025 for Enterprise and Express.

What if you could instantly add an engineer to your team -- one who knows your system and is on call 24/7? That’s Datadog BITS. From gathering context to generating and testing hypothesis, BITS helps you find root causes in minutes - not hours.

See how RITA, Resolve’s intelligent AI agent, instantly resolves IT issues before they become tickets. In this live demo, you'll get a front-row seat to how RITA automates routine service desk requests, helps technicians troubleshoot faster, and brings the Zero Ticket IT vision to life. Hosted by Ian Coppock and demoed by Derek Pascarella, this is automation in action.

Creating a unified IT inventory is one of those tasks that always gets postponed. However, sooner or later, you need to get it done to avoid wasting money and resources. The secret to getting your inventory done in 24 hours is that there’s not just one way to build it. InvGate has several ways to track and upload all the different types of assets, so you can choose the one that’s most accurate for your needs.

The 5 Stages of ITSM (ITIL V2) are essential for understanding how IT Service Management transforms businesses and IT operations.

Tim and Tom are joined by Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory, bestselling author of Artificial Intelligence for HR, and a leading thinker on the intersection of people, technology, and the future of work. Together they explore how AI is reshaping HR — not only in how the function operates day-to-day, but also in how it redefines HR’s outward-facing strategic role in organizations.

In this episode, Tom speaks with Tania Benade-Meyer, founder of Unstructured, about the power of unstructured data, the shift from SLAs to XLAs, and what it takes to be an “enlightened leader” in 2025.

Back again for the last installment of this story! Here's the season finale of Tim Flower's brand new IT mystery series, Parallel. Knowledge is power—until you forget.