Operations | Monitoring | ITSM | DevOps | Cloud

AppExchange Mavericks: PagerDuty Empowers Customer Service Agents to Resolve Cases Quicker

Jonathan Rende, SVP of Products at PagerDuty and AppExchange Mavericks, Salesforce MVP Barb Dietz discuss how PagerDuty is working to empower customer service agents to resolve customer-impacting issues faster. BONUS: In this video, you will get a front-row seat to PagerDuty’s product demo. See what's in the video.

Happiest Minds delivers exceptional customer services with the help of ManageEngine MSP

Sujith, the technical manager of ITOM/ITSM at Happiest Minds shares his thoughts on the MSP market and how ManageEngine MSP solutions allows him to easily manage his multi-client IT, with most-simplified client onboarding, distinct data segregation and comprehensive data security. He explains the criticality ManageEngine MSP suite during the pandemic and how these tools facilitated in providing exceptional and hassle-free remote onboarding experience for their clients.

Future NetWings relies on ManageEngine MSP platform to simplify their multi-client IT management.

Debasis Meta, the director of Future NetWings SecureNet shares his thoughts on the MSP market and how ManageEngine MSP ecosystem allows him to easily manage his multi-client IT, with distinct data segregation and comprehensive data security. He explains the criticality of customer experience from the point of an MSP and how ManageEngine helps him achieve excellence in delivering exceptional customer service.

The Power of Metrics - Monitoring Battery Life, Connectivity, Power Consumption & More

Once embedded devices are shipped, engineers have limited visibility into their devices. If you want to detect and resolve issues in production quickly, your team needs to implement device metrics. Metrics are a powerful yet simple way to monitor countless IoT devices, leading to quicker issue resolution and better decision-making. In this webinar, Memfault Co-Founder Tyler Hoffman discusses the importance of metrics and how you can use them to build more reliable IoT devices.

PagerDuty November 2022 Product Launch - Product Highlights Demo

Learn how PagerDuty's latest capabilities can help you solve critical, unplanned work faster in this new product highlights demo. Our host of new capabilities help you improve team productivity, avoid escalations, and optimize digital services. Features highlighted in this video are the following new PagerDuty features and more.

Rule sitting on your throne: New Update Manager

Pandora FMS allows - since the Open Source version - weekly semi-automatic updates. For this, it is based on an improvement of the Update Manager system, which was previously only available for the Enterprise version; in this way, you can check online if there is an update and, on request, download it and automatically update your Console, in a comfortable and automatic way.