Operations | Monitoring | ITSM | DevOps | Cloud

Latest Videos

Mastering Incident Response: A Guide to Becoming a Proficient Security Analyst

Watch the webinar and learn how to: Refine your workflows based on different perspectives Simplify your incident responses by creating more thorough drilldowns of your infrastructure Inform your team of threats based on robust insights and information.

The Unsolved Challenges of LLMs in Open-Ended Web Tasks: A Case Study on the Future of Work

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

The issue with DORA metrics #incidentmanagement #podcast

In this clip, Colette explains what the underlying issue is with DORA metrics. About the episode: What if we told you that everything you thought you knew about incident response was wrong. Well, at least some of it. That some of the things you’ve been doing for years might not actually be having the impact you thought they did. Or, even worse, that some of the assumptions you’ve been making have actually been having a negative impact on you, your team and your organization.

How Can AI Transform the Chaos of Developer Workflows? Discover the Future with @getpieces

In this session from Navigate North America 2024, Tsavo Knott and Sam Jones unravel the complexities developers face in today's fast-paced, AI-driven world. This session delves into the innovative ways @getpieces harnesses AI to revolutionize developer workflows, making the seemingly insurmountable tasks of managing multiple languages, projects, and cross-functional teams, not just manageable but streamlined and efficient.

Unleashing the Change Maker Within: Secrets to Driving Change in Your Organization

Hello, Innovators! If you've ever believed in the potential for change within your organization but weren’t sure how to advocate for it, this webinar is designed with you in mind. "Unleashing the Change Maker Within: Secrets to Driving Change in Your Organization” is not just another webinar; it's a beacon for engineers, SREs, and tech enthusiasts eager to make a tangible difference in their companies.

Why action items shouldn't be the goal post-incident #incidentmanagement #podcast

In this clip, Colette explains why focusing on coming up with a list of action items post-incident is a big mistake. About the episode: What if we told you that everything you thought you knew about incident response was wrong. Well, at least some of it. That some of the things you’ve been doing for years might not actually be having the impact you thought they did. Or, even worse, that some of the assumptions you’ve been making have actually been having a negative impact on you, your team and your organization.

Beyond the Horizon: Actionable highlights from the 2024 MSP Horizons Report

Get a glimpse into the future of IT with Beyond the Horizon: Actionable highlights from the 2024 MSP Horizons Report. This ground-breaking discussion covers hot-button subjects like: · Implications of changing business models· Which areas of the tech stack are primed for growth· Harnessing new developments in AI· Key business drivers for MSPs in 2024, and much more.