As much as service desk teams encourage use of their IT self-service portals, many end users still prefer the conventional method of calling the IT service desk team or walking in to report an IT issue. Although this solves the immediate problem, it reduces service desk efficiency and makes tracking tickets and other administrative tasks a nightmare for IT technicians.

We use Mattermost every day, and our team has found many shortcuts and hacks to maximize our productivity. And since we spend the bulk of our days collaborating in Mattermost, we’ve found many ways to save time in Mattermost. Some of these shortcuts only save a few seconds. But when you’re doing something dozens of times a day, not only does a few seconds really add up, it can also keep you from getting distracted from more important tasks and decisions.

Mattermost 5.11 includes platform improvements that will help your team get more done in less time. Try these new features by downloading Mattermost 5.11 today. Since it includes security updates, upgrading is recommended.

After moving to Mattermost, a major financial services firm was able to increase developer productivity and organizational alignment without compromising on security. For years, the firm had been relying on a well-known instant messaging application for enterprise communication. Not only was the platform nearing its end-of-life, it fell short elsewhere for several reasons: conversations were slow, chat histories weren’t always persistent and compliance was difficult to achieve.

At Mattermost, we believe in the power of open source software and open companies. To this end, we’re thrilled to announce that we’ve been accepted into Google’s inaugural Season of Docs, a new program designed to highlight the promise of open source technology while raising awareness of the critical role docs and the technical writers who create them play in the success of open source projects.

At Mattermost, we built an intuitive workplace messaging platform that all kinds of teams can use productively right away, regardless of technical prowess. That said, we understand that learning new platforms isn’t always the easiest thing in the world. Some Mattermost users will have longer learning curves than others, and that’s perfectly okay. We all march at different speeds.

Mattermost and Slack are tools that increase team productivity through workplace messaging. Both platforms help companies communicate faster, solve problems in less time, and bring new employees up to speed quickly. For many privacy-conscious organizations that have global teams, strict security requirements, or a team of developers that is continuously looking for ways to accelerate workflows, Slack falls flat.

This week, Slack users from around the world will converge along the San Francisco waterfront for the 2019 Slack Frontiers event. Teams of all types and sizes will attend customer and product sessions geared toward helping teams improve and take their ChatOps to the next level. Are you attending Slack Frontiers this week? If yes, swing by the PagerDuty booth to say hello and see our Slack app in action!

If you’re like most people, you consult customer reviews before choosing whether to buy something online. Reviews help us make better decisions since they provide insight into how real-world customers experience a company’s products or services. Instead of being told what a company wants you to hear, you get to hear what’s what directly from actual users. We love customer reviews at Mattermost.