Operations | Monitoring | ITSM | DevOps | Cloud

As organizations continue to operate in an increasingly digitized fashion, ensuring network uptime and performance only keeps getting more critical. Network performance issues and downtime aren’t just a concern for network teams, they’re critical to the entire business. Network downtime is costly.

You're probably familiar with the concept of real user monitoring (RUM) and how it's used to monitor websites or mobile applications. If not, here's the short version: RUM requires telemetry data, which is generated by an SDK that you import into your web or mobile application. These SDKs then hook into the JS runtime, the browser itself, or various system APIs in order to measure performance.

Network monitoring tools have a lot of moving parts. Those parts end up getting stored in a wide range of locations, formats, and even the ways various capabilities are conceptualized. With that in mind, we’re going to list out the information you should gather, the format(s) you should try to get it into, and why.

For SaaS platforms, utilizing observability is crucial, as it’s vital for these companies to deeply understand their users' experience and the root cause of any issues. Observability involves leveraging the appropriate tools and processes in place to effectively track, examine, and troubleshoot the performance and behavior of a system, even if you can't directly see what's happening inside it.

There is an immense amount of IT and security data out there and there’s no sign of slowing down. Our customers have told us they feel like they’re drowning in data. They know some data have value, some don’t. Some might have value in the future. They need some place cost-effective to store it all. Some for just a short while, some for the long haul. But they’re not data engineers. They don’t have the expertise to set up and maintain a traditional data lake.