ITIL’s definition of a service desk is: “The single point of contact between the service provider and the users. A typical service desk manages incidents and service requests, and also handles communication with the users.” Service desks such as JIRA, Autotask and ServiceNow, often also support multiple IT Service Management (ITSM) activities.

This year’s SRE from Anywhere (SREFA) brought together hundreds of registrants from around the world to gather virtually, share experiences, and network around all things SRE. We were thrilled to see so many friendly faces!

When building serverless applications, Lambda functions often form the backbone of the system. They might provide just a few lines of code, but these lines are usually what hold the whole architecture composed of many managed services together. Event-driven architecture is what this style is called, and it’s most prevalent in serverless applications. API gateways collect requests from your users, convert them to events, and send these along the way.

“If you ain't first, you're last.” While that famous one-liner from Ricky Bobby (Will Ferrell) in the cult hit Talladega Nights is more joke than catchphrase, it hits home for those of us in the world of DevOps and Observability. Faster is better. And in our technology-driven world of online transactions and complex environments, faster isn’t just better — it’s crucial.

Last month was filled with news and we’re happy to report that we were able to finish the other three little features! Let’s take a look at them quickly so you can get back to enjoying the summer 🙂

Modern IT environments have presented many difficult-to-overcome challenges to organizations in recent times. One such challenge is gaining visibility into the systems. One may argue that due to cloud computing and limitless storage, it is now very easy to overcome some of the conventional challenges regarding visibility. However, the architecture has changed into infrastructure scheduling and microservices. Hardware and software programs are now more complex, with their own set of challenges.

Have you ever wanted to set up your own sysadmin homelab? Before you begin, you need to look at major decisions regarding your software and hardware requirements. In today’s age and date, almost every person has a personal computer, assuming smartphones as equivalent to computers. To set up a vmware vsphere homelab to your liking, let’s discuss important tips for each component of home sysadmin labs.

Delivering high-quality PHP applications is growing more difficult as applications become more complicated. Perfecting your PHP performance monitoring procedure is more crucial than ever. To all PHP developers out there, it is highly recommended that you use the appropriate PHP performance tools for each application you design to guarantee that it performs correctly. There are a number of tools available to track the performance of your application.

It’s one thing to be using Microsoft Teams. It’s entirely different to have your users running Teams efficiently. From dropped calls to lags in response time to jittery video connections – Teams isn’t without its daily problems. And yet, you’re being held responsible to not just make sure Teams is up and running but to also improve the quality of the user experience and overall business productivity.

H-E-B is one of the largest grocery chains in the U.S. that works with roughly 137,000 partners to achieve more than $32 billion in sales each year. In the past decade, the 116-year-old, Texas-based grocer has undergone a digital transformation to reinvent and expand its business, offering services such as online bakery orders, curbside pick-up, and grocery delivery from its 420 stores.