Operations | Monitoring | ITSM | DevOps | Cloud

ServiceNow is a popular IT service management platform that helps organizations track and manage enterprise-level IT processes, such as on-prem infrastructure management, customer support, and incident response. By using ServiceNow’s configuration management database (CMDB), organizations can easily centralize and manage information about all the IT objects they own in order to track and maintain them more efficiently.

The infrastructure must be “invisible” to the user, but visible to IT strategists to ensure the performance and service levels required by the business, where observability (as part of SRE or site reliability engineering) is essential to understand the internal state of a system based on its external results. For effective observability, there are four key pillars: metrics, events, logs, and traces, which are summarized in the acronym MELT.

Most enjoy the peace of mind cloud backups offer for all the damage the costs can do to their wallets. Microsoft Azure offers Azure Backup service to safely backup your data on Microsoft Azure cloud, allowing you to store Azure VMs and even on-premise machines and workloads. But Azure prices can be confusing, and Azure Backup is no different. To best understand how much you’re paying and why you’re paying that much, read on! Source: Azure.

“How is my app performing?” is one of the most common, yet hardest questions to answer. There are myriad ways to measure this, like error rate, average response time, and so on. Enter the Application Performance Index (aka Apdex), a single metric that attempts to answer, “Are my application’s users happy?” Apdex is an open standard that was formalized in 2005 by the Apdex Alliance.

Cribl Search is agnostic, allowing administrators to now query Snowflake datasets as they can dozens of other Lakes, Stores, Systems & Platforms. The data that IT and security teams rely on to monitor network operations continues to grow at a 28% CAGR, and it’s stressing many organizations’ ability to analyze all this data effectively. In fact, in some cases, less than 2% of it ever gets looked at.

The Batch Processor in the OpenTelemetry project is used in both the SDKs and the OpenTelemetry Collector. What exactly is this processor, and what does it do? And, how can you use the OTLP Logs, OTLP Metrics, and OTLP Traces Functions in Cribl Stream and Cribl Edge to build batches like a boss?

Kibana and Splunk are powerful data analytics and log management solutions. However, choosing between them can be challenging due to their distinct features and use cases. This comprehensive comparison will help you make an informed decision for your organization's needs in 2024.

Metrics are key to monitoring system health and performance but you probably are ingesting far more metrics than you will ever need or use. The issue is that popular tools in this space, such as OpenTelemetry and Prometheus, leverage node exporters to emit a plethora of metrics. OpenTelemetry tracks even the minutest details of system performance. Prometheus exporters can generate a vast array of metrics, ranging from CPU usage to disk I/O, and everything in between.

PagerDuty's Events API V2 lets you push events from your monitoring systems to PagerDuty. You can push such events when there is a triggered, updated, or resolved incident.