Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Managed Service Providers and related technologies.

How MSPs can simplify multi-cloud cost management for their customers

Multi-cloud cost management has quickly evolved from a nice-to-have capability to a core expectation with the accelerated adoption of the cloud. Organizations that depend on managed service providers (MSPs) for cloud operations now look to them for financial clarity as well. Now, MSPs are not only expected to monitor and manage cloud usage, but also to act as trusted cost advisors. They must deliver transparency, predictability, and strong governance across all the cloud environments their customers use.

EP1: Getting started with ServiceDesk Plus MSP Cloud

Join us for a step-by-step tutorial on how to effectively configure your instance, customize your help desk, and automate processes using ServiceDesk Plus MSP Cloud. Also, learn how to leverage essential PSA features such as Timesheets, Billings, and Resource Management to streamline your MSP operations and achieve operational efficiency right from the start.

Instruction Without Disruption: Reliable Connectivity with C1 Managed Internal Broadband Services

Empowering Seamless Learning Experiences through Dependable, Human-Centered Connectivity. Maintaining a reliable and secure broadband network is no longer a luxury for schools; it’s a necessity. K-12 schools face unique challenges when it comes to leveraging technology for education, from limited budgets and resources to the increasingly sophisticated security risks threatening connectivity. When disruptions occur, the impacts on teaching, learning, and administrative operations can be significant.

Beyond the Horizon: Vulnerability Management - Turning Cyber Hygiene into Business Confidence

Discover why vulnerability management is critical for cyber and business resilience — and how N-able is reinventing the process. In this episode of Head Nerd Table, Jason Murphy sits down with Jeff Green, Distinguished Product Leader for Vulnerability Management at N-able, to unpack why vulnerability management is no longer optional — it’s essential. Jeff shares insights from his experience as a CTO and MSP leader, explaining how vulnerability management underpins both cybersecurity and business continuity.

How Auvik Helps MSPs Eliminate Network Alert Fatigue

When alerts come in hot and fast, alert fatigue can quickly set in, overwhelming you with the volume and becoming one of the biggest operational problems for MSPs. Not knowing what to handle first and prioritize in a long list of alerts puts a strain on one of the most valuable resources you have: focus. When your technicians are constantly switching contexts and sifting through a flood of low-priority alerts, it’s asking a lot of them to stay sharp. That constant mental juggling takes a toll.

From Plan to Practice: Strengthen Incident Response with Tabletop Exercises

N-able Head Nerd Lewis Pope explains how Managed Service Providers (MSPs) and IT teams can use cybersecurity tabletop exercises to improve incident response readiness. Learn how to design, facilitate, and get business value from these exercises -plus access free CISA and N-able resources to help you get started. Watch now to strengthen your team’s response before the next cyber incident hits.