Operations | Monitoring | ITSM | DevOps | Cloud

In my last blog I took a look at some of what I see as the most obvious signs that your MSP business might have outgrown its RMM. These included: In this blog, I’m going to turn my attention to looking at some of the less obvious signs to reconsider your RMM.

IoT devices are exponentially growing in number each year, with an anticipated 14.4 billion IoT devices by the end of 2023 up to 27 billion IoT devices by the year 2025. The accelerated growth can be attributed to a variety of positive effects like increased efficiency, productivity, and convenience. However, in order to gain these benefits, these IoT devices need to be managed effectively.

The bulk of networked devices are now wireless. Most Wi-Fi manufacturers now offer some form of Wi-Fi monitoring, including cloud-based solutions, and often have great dashboards that require no setup at all. But if you don’t know it’s there, or how to take advantage of it, is it really any help? This quick guide is designed to help your team with best practices when it comes to Wi-Fi monitoring: how to understand and make the most of what is available to you.

When thinking about your strategy around backups, recovery, availability, and business continuity, one part of the plan tends to fall by the wayside: backup retention. We focus so much on things like recovery objectives, SLAs, and tiers of data, that our thinking revolves around the need to potentially recover the backup that we just made a matter of minutes afterward. But there are data sets that need to be available weeks, months—even years—after they are made.

Cybersecurity is a top concern among businesses, especially as the number of cyberattacks, data breaches, and malware infections continue to grow each year. These attacks can happen at any moment during the day, too. It can be a headache trying to keep watch for cyberthreats 24/7 and know how to effectively respond when they are detected, especially for MSPs who have multiple different clients.

Creating, organizing, and managing documentation is a hassle, but it is a necessary function of every department within an organization. Statista’s digital documentation review shows just how much each business department uses digital documentation tools with sales at 62%, marketing at 57%, finance at 53%, IT at 41%, legal at 39%, operations at 35%, and human resources at 28%.

Although endpoint detection and response has been around since 2013, EDR is still IT security’s most popular buzzword today. The reason why organizations around the globe choose to use endpoint detection and response as one of their top security solutions is simple: it works. Fighting against malicious endpoint threats and cyberattacks is by no means an easy task.

As your MSP business grows and develops, it’s highly likely that at some point you’re going to find that the tools you originally chose to support your business may not be enough for your current needs. Obviously, no vendor wants to lose customers, and we’d all rather make sure you’re using your existing tools to their full capacity. However, there are going to be times when your existing toolset will be holding you back, and you need to know how to spot that.

Overall, 59.77% of these customers said “All 3 of These Areas” are on the radar! Software as a Service (SaaS) has become a staple in the modern workplace. With the new last mile of the office network, businesses have had to adapt to a hybrid work-from-home model, making SaaS apps more critical than ever. In fact, Gartner predicts that the SaaS industry as a whole will see 16.8% growth in 2023.